Your Self-Service Web Portal Will Keep Your Data Safe
Ensuring that the information your self-service web portal collects is safely stored is an important step in gaining and maintaining the trust of your customers. Any personal data you collect from your customers should be stored in a centralized, secure location. That means your data will never be compromised, and your customers will trust you with their information. With trust, your customers are more likely to feel positive about their interactions with your utility.
Who Can Access Customer Data?
Simply put, only customers and authorized employees should be able to access any information collected through your self-service web portal. A secure self-service web portal should provide customers with the ability to confidently access and make changes to their personal information on any device, as well as sign up for eBilling without worrying about their data falling into the wrong hands. If a customer is secure in the knowledge that their personal information is safely stored, they’re more likely to provide it. In turn, with more information available your utility will be able to deliver a more tailored experience.
Tough Testing Keeps Self-Service Web Portals Secure
In order to ensure your self-service web portal is up to the task of serving your utility, the software should undergo extensive penetration testing. A penetration test aggressively seeks out flaws and vulnerabilities in a web application that an attacker could potentially exploit. These tests are used to maintain high levels of security in your self-service web portal through identifying and eliminating any vulnerabilities that are discovered.
Trust Your Web Portal Security to Capricorn
Security is absolutely paramount for any utility provider hoping to provide their customers with the self-service experience they demand. Because of this, utility providers need to choose a self-service web portal solution that is built with their specific needs in mind. Capricorn is that solution. Rigorously tested to ensure high levels of security, Capricorn can safely be used to collect data and information from your customers, and once compiled, that information can only be accessed with proper authorization. The end result is a system that you and your customers can trust, ensuring a better overall experience for everyone involved. To learn more about how Capricorn’s security features can benefit your utility, be sure to download your FREE Utilities Guide to Customer Satisfaction & ROI with Smart Technology today!