Water is an essential utility for customers across North America. But even though it is a necessary service, your customers still expect access to an assortment of tools that make interacting with their utility provider more convenient. The right water utility billing software can ensure your customers have access to several features that will improve customer engagement, as well as their overall satisfaction levels—including these four examples that they wish you had today.
The Top 4 Must Have Water Utility Billing Software Features
Usage Reports – Your customers want to know the details about their water usage. By tracking their usage over a period of time, they are able to better understand when and how they’re using their water. It also enables them to make smart decisions about their water consumption, allowing them to save money and track their progress.
Usage Events – Similarly to usage reports, your water utility billing software should also make it possible for your customers to easily track usage events. For example, if a residential customer decides to install a new low flush or high-efficiency toilet, your water utility billing software should let them track their water usage before and after installation. Not only does this option allow customers to feel more engaged with their utility, it also increases their satisfaction—especially when their next bill arrives.
24/7 Access – Not every customer is available during the traditional 9 – 5 timeframe, which is why it’s crucial that your water utility billing software allow for 24/7 access. 24/7 access ensures that your customers will be able to log in to their accounts when and where it is most convenient for them. In addition, 24/7 account access also reduces call volumes to your customer service centre, letting your staff focus on addressing higher value tasks.
All Information Accessible in One Location – In addition to 24/7 access to their accounts, customers want all of their crucial information available in one location. That means after signing into one portal, customers want to be able to be able to quickly access their bills, their account information, their usage data, and more from one central hub. Incorporating water utility billing software that makes this possible will increase customer engagement and overall satisfaction with your utility.
Does Your Water Utility Billing Software Offer Features That Customers Demand?
Customers crave convenience. They also want to have the ability to take control of their utility usage. Implementing features such as the ones mentioned here is an important step toward increasing customer satisfaction across the board. To learn more about the features customers demand, as well as how to integrate them with your existing billing software, download our FREE Ultimate Guide to Customer Satisfaction & ROI With Smart Technology now!