SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.
As a leader in customer engagement and collaboration, we specialize in providing self-service portal and intelligent form software to electric, water, and other utility companies. Over the past 17 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients SilverBlaze has helped succeed.
SilverBlaze offers two software solutions for utilities—the Capricorn Web Self-Service Portal, and Apollo Smart Forms. These products can work independently and in concert with one another to make it even easier to serve your customers.
Capricorn enables customer engagement through self-service web portals that connect customers with utility providers on any device. Intuitive and feature-rich, Capricorn integrates with any CIS, billing, and Smart Meter platform. Capricorn provides customers a central hub with the self-help tools they need to manage their own accounts. From here, they can receive paperless bills, make payments and view their consumption patterns and history. It also allows you to send out push notifications regarding payments, service outages, and usage. Completely functional directly out of the box, Capricorn streamlines your utility processes, reduces costs, extends your service to a 24/7 model, and increases customer satisfaction.
The Apollo Workflow Enterprise framework fully automates document-heavy business workflow processes. Seamlessly integrating with internal systems, Apollo provides a powerful platform for smart web forms to intelligently route information. With Apollo, you can automate commonly used customer forms, including pre-authorized payments, move-out notifications, outage reporting, and more. Each form is totally customizable, allowing you to tailor them to your customers’ (or your organization’s) unique needs—resulting in unparalleled levels of customer satisfaction.
To learn how we can help you meet your organization’s objectives with smart software solutions, request your consultation today.