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The Complete Guide to Self-Service Portals – Part 3

Complete Guide to Self-Service Portals

If your Electric, Water, Telecom or Gas Utility is considering incorporating a self-service portal into your strategy, or you’re considering replacing your system with one that’s more up-to-date, you’ll need to familiarize yourself with self-service web portals and how they work. On a fundamental level, self-service portals offer two main advantages to organizations. First, they… Read More»

The Complete Guide to Self Service Portals – Part 2

Complete Guide to Self-Service Portals

If your Electric, Water, Telecom or Gas Utility is considering incorporating a self-service portal into your strategy, or you’re considering replacing your system with one that’s more up-to-date, you’ll need to familiarize yourself with self-service web portals and how they work. On a fundamental level, self-service portals offer two main advantages to organizations. First, they… Read More»

The Complete Guide to Self-Service Portals – Part 1

Complete Guide to Self-Service Portals

If your Electric, Water, Telecom or Gas Utility is considering incorporating a self-service portal into your strategy, or you’re considering replacing your system with one that’s more up-to-date, you’ll need to familiarize yourself with self-service web portals and how they work. On a fundamental level, self-service portals offer two main advantages to organizations. First, they… Read More»

CS Week: Top 4 Reasons Your Utility Should Attend

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Each year, there are many conferences for utilities vying for your attention (and budget). There are simply too many conferences to possibly attend them all. That’s why it’s important to choose carefully which ones you’ll attend. CS Week bills itself as the premier annual education and customer service conference for electric, gas, and water utilities… Read More»

3 Ways That Self-Service Solutions Are The Key To Your Utility’s Success

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Self-service solutions aren’t a terribly new idea. Think of the last time you put fuel in your vehicle. Unless you live in certain states, you pumped your own gas. ATMs are commonplace all over the world because people hate waiting in line to deposit or withdraw cash from a human teller.  This trend has extended to… Read More»

Why Utility Customer Satisfaction Should Be Your Priority In 2017

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“Utility customer satisfaction” has almost reached buzzword status in the industry. All over North America, utilities are engaged in a race to see who can improve customer satisfaction and deliver the best customer experience—but, according to some recent data, many utilities have a long way to go in their quest to achieve high utility customer… Read More»

Top Trends in Electric Utility Software

Top Trends in Utility Software

The landscape of electric utility software has changed dramatically in the last few years—and, as technology continues to evolve, we expect these changes to develop even more rapidly. If you want to keep your customers both engaged and satisfied, you need to stay aware of the latest trends in electric utility software. You also need… Read More»

4 Water Utility Billing Software Features Your Customers Wish You Had

4 Software features your customers wish you had

Water is an essential utility for customers across North America. But even though it is a necessary service, your customers still expect access to an assortment of tools that make interacting with their utility provider more convenient. The right water utility billing software can ensure your customers have access to several features that will improve… Read More»