Support

Customers receive the first year of Capricorn and Apollo software maintenance and support as part of our license pricing. Annual software renewals—for continued software maintenance and support—start after the first year license. 

Software Maintenance & Support

The annual software renewal program provides product maintenance agreements, which include: 

  • Product fix packs 
  • Product enhancements
  • New versions and releases
  • Manuals and announcements

For your convenience, you can contact our support desk, Monday – Friday, 9:00am – 6:00pm, at 1-866-305-1911

If you would prefer to e-mail your question, please select the appropriate address listed below. 

Sales & Service – sales@silverblaze.com

Capricorn Support – capricorn@silverblaze.com

Apollo Support – apollo@silverblaze.com

Services 

Our utility customers have access to the following consulting services for Capricorn and Apollo projects:

Project Management – Our AGILE certified senior consultants work with your utility to manage and deliver web self-service and workflow solutions to your customers on time and on budget.

Solution Architects – Using an iterative approach, our experts collaborate with your utility to tailor Capricorn and Apollo to perfectly suit your unique needs.

Application Development – With a focus on collaboration, our customers work with our highly trained and experienced staff to extend product functionality according to their specific requirements. 

Training Fast track your employees’ self-sufficiency with hands-on, on-site or web training sessions that focus on how to manage and support Capricorn/Apollo implementations.

Form Architects Working with the Apollo Form Creator, we can design completely customized smart forms that your customers and staff will truly appreciate. Once implemented, these forms streamline the process of gathering information and completing routine requests.

To learn more about how we can help your utility achieve its objectives with our software and services, contact us today!