Forms & Workflows
Workflow Software Designed for Utility Customers
With smart forms from Apollo, your customers will no longer have to deal with time-consuming, inefficient manual processes. Instead, public, private, and municipal utilities can use smart forms to conveniently collect data and information from their customers. Apollo’s intelligent forms are intuitive and easy-to-navigate, meaning your customers won’t need training to take advantage of their features. Once implemented, smart forms provide your customers with an accessible avenue to connect with you.
Apollo has been designed to build smart forms that dynamically tackle the business process management (BPM) and customer service needs of your utility. With smart forms built on Apollo workflow software, utilities can:
- Offer customers an easy-to-understand, intuitive method to quickly and conveniently provide important information
- Easily integrate smart forms into new or existing workflow processes
- Immediately route customer information through the proper channels, eliminating misplaced information
- Reduce customer wait times, and ensure service tasks are dealt with in a more efficient manner
Smart forms built through Apollo workflow software are completely adaptable to meet the needs of your utility and its customers. With smart forms automating your processes, you can save weeks of employee time, better allocate your resources, and improve your customers’ experience.
Smart forms are user-friendly and service a wide assortment of needs—ranging from pre-authorized debit applications to street light outage notifications. Your customers can access smart forms at any time, allowing them to quickly relay important information to your employees. The result is faster response times to fulfil requests, improving overall customer satisfaction.