Billing Forms & Workflows
Give your customers the tools they need to ensure their bills are paid on time and improve overall satisfaction with intelligent forms built on Apollo workflow software from SilverBlaze. Apollo provides customers with intelligent forms that are easily accessible, making it easy for them to engage with your utility.
These forms instantly collect, interpret, and store financial data provided by your customers. By choosing Apollo workflow software, your customers can easily manage their billing needs, ensuring a positive experience every step of the way.
Optimize Customer Billing With Apollo
Apollo will quickly address the needs of hydro, gas, and electric utility customers. With our intelligent forms, you can:
- Manage billing queues to ensure customer’s billing changes are processed quickly
- Quickly respond to customer’s billing inquiries and concerns
- Provide a convenient method to submit billing information, such as declarations, waivers and credit references
- Escalate individual tasks and automatically delegate them, ensuring employees are able to address customer issues quickly
Additionally, Apollo workflow software provides full audit trails on each workflow. These trails offer complete details on past bills, including payment history, actions and processing time.
Keep Customers On Top of Their Bills
For your customers, Apollo delivers a consistently accurate billing experience, increasing satisfaction at every level. With Apollo’s intelligent forms and automated processes, customers are able to:
- Pre-Authorize Payments – Put an end to late payments with pre-authorized payments. With this form, customers can enter payment information and be automatically debited when payment is due—improving your revenue cycle.
- Change of Payment Method – If customers wish to change their method of payment for any reason, this form allows them to at their convenience. Once submitted, your customers method of payment will instantly be updated.
- Billing Issues – If a customer has a question or concern regarding their billing, they can use this form to quickly connect with your utility.
- Account Access – Customers can grant another person access to their account by filling out this form.
- Self Declarations – Using this form, customers can submit declaration which may affect their billing.
- Security Deposit Waiver – Using this form, customers can request a security deposit exemption, or, request a credit reference from the utility.
Provide Your Billing Department With Tools to Excel
Billing departments in utilities of all sizes can dramatically improve customer experience with smart forms built with Apollo. By ensuring customers have an avenue to submit data, make changes to their account, and conveniently and quickly pay their bills, their satisfaction will be greatly improved.
It’s time to see Apollo in action for yourself! Schedule a live demo today.