Customer Service Forms & Workflows
Ensure your customer service department has the tools in place to improve customer engagement, service fulfillment and overall satisfaction with the Apollo workflow software from SilverBlaze. Apollo provides public, private, and municipal utilities with intelligent customer forms that can be accessed 24/7 to automatically route requests and information to the right people in your organization. By automating these processes and workflows, staff productivity will increase, the strain on customer service to manage requests and issues is minimized, and the customer experience improves dramatically across the board.
Put Your Customers First With Apollo
With Apollo, customers have the resources to ensure you can quickly and easily address their needs. Intelligent forms allow customers to conveniently relay their questions and concerns. Some of the smart forms your customers can find with Apollo include:
- New Customer Agreements – Enable utility customers to sign up for service easily and automatically, saving you costs by reducing the need for dedicated phone staff.
- Pre-Authorized Payments – Customers are able to quickly and conveniently sign up for automatic pre-authorized payments, eliminating late payments and improving your revenue cycle.
- Service Requests – If there is an issue with service, customers are able to report it to their utility provider, detail their problem, and book service to provide a resolution.
- Change of Address – If customers are moving, they are able to quickly contact their utility provider with their new address, ensuring their service will be carried over when they arrive.
- Account Changes – If your customer is interested in changing, adding, or removing people from their account, they can notify you at any time—allowing you to make an instant change.
- Street Light Outage – If there is an issue with a streetlight near a customer’s home, they can quickly submit a notification.
- Move-Out Request – If a customer is moving and needs their service disconnected or transferred, this form allows them to easily inform your utility of their needs.
Intelligent Forms and Processes are the Smart Choice
By implementing intelligent forms and processes, utilities can reduce the amount of time it takes to fulfil customer requests. More importantly, they are able to eliminate the risk of human error through the complete automation of processes. And throughout every step, high levels of security ensure sensitive information is properly stored and only accessible with the proper clearance.
Re-imagine Customer Service With Apollo
With the Apollo workflow software, teams are able to better manage their time and resources, so less time will be spent searching for wayward paper forms or correcting human errors. Instead, your customer service department can focus on delivering a superior service experience every time a customers contacts you.
Discover why Apollo is a complete game-changer for utilities! Request your live demo today.