SilverBlaze empowers utility providers throughout North America to reduce employee strain and improve customer experience with our web-based SilverBlaze Customer Portal solution—and our SilverBlaze Smart Forms & Workflow.
Electric, water, gas and telecom providers of all sizes benefit from integrating SilverBlaze into their existing systems. Eliminate bottlenecks, automate processes, minimize human error, and save time and cost—all with solutions from SilverBlaze.
We've been pleased to work with these utility companies, to improve customer engagement and optimize their processes. Our solutions are scalable and are a worthwhile investment for all sizes and types of utility companies.
The fact that SilverBlaze Solutions has been PowerStream’s vendor of choice for its customer portal and website services for more than 11 years is not by coincidence.
It is a testament to the excellent customer service they provide that includes innovative approaches to website design and development while providing optimum customer support on a 24/7 basis, 365 days a year. - Eric Fagan, Director and External Communications at Alectra Inc.
OMU was looking for a new customer portal that was full-featured and modern-looking, and cost was important too. The SilverBlaze Customer Portal provided OMU with more functionality than their competitors, and at a great price. Our customers really appreciate it. - Ben Hill, Customer Service Supervisor at Owensboro Municipal Utilities
NPEI is in the process of launching efficient customer request facilities utilizing the SilverBlaze Smart Forms & Workflows software, which is easily tailored to meet our corporate business requirements. Continually improving of the customer experience is our goal, and working with a knowledgeable industry vendor like SilverBlaze provides a successful path to that end. - Margaret Battista, Vice President of Customer Services & Information Technology at Niagara Peninsula Energy Inc.
The SilverBlaze Customer Portal has an intuitive user-friendly layout. We have had no problems with uptime and the SilverBlaze support has been excellent. - Gabriel Bordenave, Analyst at Sewerage and Water Board
The product has great flexibility for integrating with other software and customers really enjoy the presentation online. Excellent quality and superb service. - Jody Tate, Sr Applications specialist at City of Danville
The best way to experience the SilverBlaze Customer Portal is with a personalized demo. Our team will walk you through the SilverBlaze solution, so you can see first-hand the comprehensive features, and the attractive, easy-to-use design.
Your demo will include viewing features such as bill presentment, bill payment, payment alerts, Smart metering activity, time of use stats, and more. We look forward to showing you the SilverBlaze Customer Portal and answering your questions.
Due to the evolution of technology, customers across every single industry now want instant and seamless issue resolution. Friction in the customer support journey can significantly affect a utility provider’s satisfaction levels, and ultimately results in a below-par customer experience (CX).