Focus on customer engagement by offering seamless mobile access to customer utility accounts with the SilverBlaze Customer Portal. Featuring an easy-to-navigate, fully-functional mobile interface, users can manage their utility accounts, chart usage data, and pay their bills directly from their smartphones or tablets.
Our portal’s mobile access means your customers can access their information from anywhere, at any time—freeing up your internal resources to focus on client satisfaction. And, with SilverBlaze’s exceptionally easy-to-integrate software, your team will start to see the benefits immediately.
With mobile access, customers don’t need to worry about your business hours—they’ll have the tools they need to monitor their accounts at any time. With the SilverBlaze Customer Portal’s intuitive interface, customers can quickly view their bills, track their usage data, and make payments when it’s convenient for them, regardless of time, date, or location.
When accessing their utility data, customers will have all the tools they’ve come to expect from managing their accounts on the web, but designed specifically for mobile devices with an easy-to-use interface.
With mobile access, utilities can provide their customers with important information instantly via push notifications. These notifications can inform customers when their paperless bill is available, of upcoming planned outages, usage updates, and more—something they’ll really appreciate. By keeping customers up-to-date on pertinent information, overall satisfaction increases.
With mobile access, utility customers can sign up to receive and pay bills online. While this is convenient for customers, it also provides major benefits to utility providers. It greatly reduces the cost and time associated with printing and mailing paper bills, as well as sorting incoming payments. Additionally, it minimizes call volumes—greatly reducing the strain placed on your customer service department. Combined with the low cost of adoption, utility providers will very quickly see a return on their SilverBlaze investment.
We live in a 24/7 world, and customers expect to be able to access and manage their utility accounts at the time that works best for them. Mobile Access from SilverBlaze makes that possible. It is easy to integrate with existing systems, provides a robust feature set, and is easy-to-navigate for employees and customers alike.
To see for yourself how mobile access can improve customer satisfaction, reduce costs, and increase overall engagement, schedule your free SilverBlaze Customer Portal demo today!
In addition to providing customers with self-help tools to manage their utilities, the SilverBlaze Customer Portal allows you to interact with customers in new ways—like sending push notifications for service outages, usage information, overdue payments, and more. These features improve customer satisfaction
It is easy to integrate with all of your existing systems, and accessible on any platform. With complete functionality on laptop, desktop, and mobile devices, The SilverBlaze Customer Portal can be accessed at anytime, from anywhere.
The SilverBlaze Customer Portal offers a wealth of rich, customizable features that enable you to tailor your solution to your needs in an affordable package. It provides the tools needed to satisfy your customers, while quickly delivering a total return on your investment.
Silverblaze has put together a comprehensive, almost out the box customer portal which is both user friendly and visually appealing. The SilverBlaze Customer Portal platform and support team allowed us to quickly deploy a potentially complex solution within a very short period.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Due to the evolution of technology, customers across every single industry now want instant and seamless issue resolution. Friction in the customer support journey can significantly affect a utility provider’s satisfaction levels, and ultimately results in a below-par customer experience (CX).