Each year, there are many conferences for utilities vying for your attention (and budget). There are simply too many conferences to possibly attend them all. That's why it's important to choose carefully which ones you'll attend. CS Week bills itself as the premier annual education and customer service conference for electric, gas, and water utilities from across North America and beyond. Because the focus of the conference is on customer service and experience, attendance is nearly essential for any utility looking to meet customer expectations and remain competitive. If your utility is still on the fence about attending CS Week, here are our top four reasons why you should attend.
It focuses on customer service for utilities
It may seem like an obvious point, but one advantage that CS Week has is that it is singularly focused on customer service specifically for utilities. With more utilities putting more time, effort, and budget into customer service and engagement, attending a conference that focuses on education sessions and networking around this topic is a no-brainer.
There is a lot to learn in each of its seven tracks
CS Week is organized around seven tracks: analytics, billing and payments, contact center, credit & collections, digital customer engagement, field customer service, and strategies & management. Within those seven distinct tracks covering the customer experience lifecycle, you are sure to find a lot of education and networking value to bring back to your utility. In each track, you’ll find dozens of useful workshops, presentations, and speakers from all across North America and the rest of the world. You can also target which speakers and workshops you want to attend to better align with your utility’s goals.
It’s a great networking opportunity
Where else are you going to find everyone in the utility industry in the same place at the same time, all there to talk about the same subject? At CS Week, you’ll meet peers from across North America from large utilities serving millions of customers, to municipal utilities serving tens of thousands. CS Week bills itself as an opportunity to share and network with other industry professionals who are moving the needle on how better to serve your customers. The conference also boasts the largest number of exhibitors and consultants dedicated to customer service in the utility industry, meaning the opportunity to meet and connect with vendors is unrivaled. In addition to workshops and keynote speakers, there is also plenty of opportunities to connect with your utility industry peers within more casual, social functions such as breakfasts, networking receptions, special events, and more!
CS Week offers more bang for your buck
Budgets, especially those dedicated to learning and professional development can be tight. Because CS Week is a conference for utility people by utility people, they understand this better than anyone. One of the best things about CS Week is that because it is run by senior utility industry staff, they know that providing value for attendees is the most important aspect of the conference. Prices for attending remain reasonable year after year and discounts are offered for utilities wishing to send a team of staff. That way, your organization can send someone from each department in order to extract the most out of the conference.
SilverBlaze is proud to say that we are attending CS Week again in 2017! This year, you can find us at booth 107, close to the Luncheon seating, across from SAP. If you’re attending this year’s conference (which we highly recommend!), come join us for a chat!