Utility providers are in a constant battle to improve their customer experience (CX), enhance customer satisfaction, all while reducing costs, limiting wasted time and improving operational efficiencies. Thankfully, smart metering can help.

Smart meters and advanced metering infrastructure tools are valuable assets for both your utility and your customers, yet many customers still don’t fully understand exactly what they are and how they benefit their life. 

Utility Providers in the US have invested billions of dollars in advanced metering infrastructure (AMI), yet the broad majority of utilities have “vastly underused” this technology to help their customers save money and improve the customer experience (CX).

That’s according to a new report released in January 2020 by the American Council for an Energy-Efficient Economy. The study, which surveyed 52 of the largest US electric utilities, found that only one of these utility companies was optimizing its use of AMI to help customers save money.

Consumers are becoming increasingly conscious of the products they consume. Whether it’s eating meat, reducing single-use plastic or cutting down on their monthly utilities, people all over the world are proactively working to lower their impact on the earth.

A study from Futerra, which surveyed over 1,000 consumers in the US and UK, discovered that 96 per cent of people feel that their own actions - such as donating, recycling or buying ethically - can make a difference.

Utility providers are in a constant battle to improve their customer experience (CX), enhance customer satisfaction, all while reducing costs, limiting wasted time and improving operational efficiencies. Thankfully, smart metering can help.

But what actually is smart metering, what are the benefits and how can your utility successfully implement a smart utility metering solution. SilverBlaze answers all those questions here.

Homes across North America rely on energy to properly function 24 hours a day, and how utility companies are tracking that energy and communicating with their clients has dramatically transformed.

Smart metering gives consumers a chance for lower bills, improved accurate reporting of data, and creates the opportunity for utility companies to send automated notifications to consumers who experience unusually high usage. The end result? A happier customer - better customer engagement. 

Smart meters and advanced metering infrastructure tools are valuable assets for your utility and your customers. If you haven't already, you'll likely begin hearing questions about them from your customers. It’s crucial when discussing these tools with customers that you provide clear information on their benefits in a way that is straightforward and easy to understand. That's why we've compiled a list of frequently asked questions about advanced metering infrastructure and smart metering. With this information, your customers will be able to take full advantage of smart metering benefits, resulting in increased engagement and improved satisfaction across the board.