<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=414098312259560&amp;ev=PageView&amp;noscript=1">

The way customers interact with their utility provider is changing, and your utility billing software has to be able to meet the demands of those changes. 

The easiest, most efficient and most cost-effective way to do this is by choosing utility billing software that is not only equipped to thrive today, but also designed with tomorrow in mind. By understanding the unique expectations of today's utility customer, you can ensure your eBilling and payment solution is providing a world-class customer experience (CX) to your customers.

This is an important step towards ensuring the needs of your customer is a top priority. 

Read More

Paperless billing allows utilities to offer a convenient way for customers to receive their bills and make payments on time.

For providers, choosing to embrace paperless billing through a self-service web portal, such as the innovative SilverBlaze Customer Portal for Utilities, is an excellent opportunity to save money, increase profit margins and invest back into your employees and equipment. This will increase customer engagement and satisfaction across the board.

Read More

Water is an essential utility for customers across North America, but that doesn't mean customers aren't looking for a world-class customer experience (CX) from their utility providers. In fact, customers expect water utility software to be easily accessible and reduce customer effort. 

The right water utility billing software can ensure your customers have access to several features that will improve customer engagement, as well as their overall satisfaction level. SilverBlaze has listed four key features that your water utility customers wish you had.

Read More

As a utility provider - whether in the water, sewerage, electricity, gas or telecom industry - reducing costs, finding ways to become more efficient and embracing technology is key to improving the customer experience (CX) and meeting the demands of the 21st century customer.

Did you know, that embracing a customer portal that allows your company to integrate eBilling can help you do just that? 

Read More

Technological advances have changed the way we approach business and, most importantly, the customer experience. This includes everything from how utility providers monitor a customers’ meter to how they manage their finances. Some companies, however, still rely on billing methods that are outdated.

Utility providers that want to stand out in the digitally-driven world, and provide their customers with the best possible experience, must implement paperless billing.

Read More

Ebilling has been growing every year since it was first implemented, and with a wealth of benefits to both the consumer and the company, why wouldn’t it?

With benefits ranging from lower customer service costs, increased customer engagement and satisfaction, and even environmental impact, it’s clear why companies are making this shift a priority.

Read More

Capricorn is an award winning Utility Customer Portal used across the US, Canada and the Caribbean, providing Utility companies a self-branded platform for customer service.

Utility customers adopt to the platform quickly because the rich features are highly visual, conveying information on the homepage dashboard in easy to read graphs. The overall navigation is intuitive and customers require no guidance to view account or usage data, and allows for increased customer engagement for utilities.

Read More

Self-service solutions aren’t a terribly new idea. Think of the last time you put fuel in your vehicle. Unless you live in certain states, you pumped your own gas. ATMs are commonplace all over the world because people hate waiting in line to deposit or withdraw cash from a human teller. 

Read More

Providing your utility customers with a self-service portal option can help improve your billing capabilities and reduce the strain on your resources. Perhaps most importantly, it can help you engage with your customers and provide them with a better overall experience. When choosing a self-service portal, there are a number of factors to take into account to ensure you make the best choice for your utility. That’s why we’ve compiled a list of 5 considerations to keep in mind when choosing your self-service utility provider.

Read More