Provo City has a great customer engagement platform with the Capricorn portal software for utilities. Capricorn provides convenience for key tasks, and serves to educate and inform our electric and water customers – all of which is very important to us. SilverBlaze is thoroughly engaged in understanding the needs of our customers, and our business.
Karen Larsen Director of Customer Service, Provo
NPEI is in the process of launching efficient customer request facilities utilizing Apollo utility customer web forms, which are easily tailored to meet our corporate business requirements. Continually improving of the customer experience is our goal, ad working with a knowledgeable industry vendor like SilverBlaze provides a successful path to that end.
Margaret Battista Vice President Customer Services & Information Technology, Niagara Peninsula Energy Inc.
Silverblaze has put together a comprehensive, almost out the box customer webportal which is both user friendly and visually appealing. The Capricorn platform and support team allowed us to quickly deploy a potentially complex solution within a very short period.
Wynn Alexander IS Manager, Saint Lucia Electricity Services Ltd.
The Capricorn software has become a key tool in helping our customers understand, and manage their energy consumption and costs. We are excited about taking the next step for our customers’ interface with our upcoming deployment of the latest release.
John Thomson Customer Solutions Supervisor, Kitchener-Wilmot Hydro
We live in an on-demand world. One of the most transformative aspects of the web is self-service; customers seek information and want answers 24x7, and at a speed many times greater than traditional phone support. While web support may be the preferred communication tool for many people, even the digital millennials want the experience to be authentic, easy, and people-centered. So how do you...Read more