Our SilverBlaze Customer Portal software is a comprehensive web platform - specially designed for utility providers who want to offer convenient services such as ebilling, usage / consumption tracking, and increase customer engagement.
Paperless billing (ebilling) is a highly attractive strategy for many reasons. eBilling saves time, reduces printing and mailing costs, delivers faster payments, and helps reduce costs associated with notification and collection of past due payments.
Offering self-serve account information also reduces the strain on customer service departments. Any continuous service delivered to consumers is a candidate for an ebilling solution: electrical power, waterworks, gas, and telecommunications.
When you choose SilverBlaze, we will set up the ebill presentment and ebill payment integrations - including PDF bill repositories, links to banking sites, and preferred online payment processors for credit cards, debit cards and eCheques. The bills and payment section of the web portal dashboard provides a copy of all bills, and bill inserts, as well as links to online banking institutions. The SilverBlaze Custom Portal’s transaction tab highlights the utility customer’s account activity, showing what they paid for - and when they paid it.
Studies show that over 65% of consumers would likely adopt paperless billing if the system provided email notifications. Our secure email engine allows your utility to customize all bill notifications including new bills, upcoming bills
The SilverBlaze Customer Portal offers exceptional convenience and features for utility billing and payments. Customers have access to
Once registered, customers have the ability to view their bills on any device—from desktop computers to tablets and smartphones. It also allows them to pay their bills from anywhere, at any time. The days of travelling to a payment kiosk or speaking directly to a member of the billing team are over. Now, customers can pay their bills whenever and wherever it’s most convenient for them. Not only that, but by signing up for online billing, your utility can save time and money on printing and mailing costs, as well as reduce the strain placed on your customer service department. Instead, you can shift focus to providing your customers with the information they want in the way the want to receive it—online.
With an elegant, easy-to-understand interface that puts the information utility customers need in their hands around the clock, the SilverBlaze Customer Portal is a valuable asset for any utility. By providing your customers with the power to manage their usage, pay their bills, and receive critical information from their utility provider instantly, you’ll quickly improve your revenue cycles. You’ll also see an increase in customer satisfaction across the board.
To learn first-hand how the SilverBlaze Customer Portal can make customer self-service and billing easy - contact us for a personalized demo.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
The customer experience is becoming increasingly important in all industries, and utility providers now have a range of reasons for wanting to better engage their customers and offer superior customer service.
In fact, a recent study from Deloitte predicts that utility providers will...