Smart forms built in Apollo are designed with end users in mind—intuitively designed for ease of use, and to easily integrate with your existing systems. Once integrated, smart forms provide customers with the tools they need to quickly and conveniently connect with you, their utility provider—making it easier than ever before to complete service requests, bill payments, account updates, and more.
Form integration: Ensuring Your Data is Working for You
Smart forms are designed to work in concert with the data your customers provide. Rather than requiring users to enter information free-form, smart forms are able to simplify the process by leveraging your organization’s information—improving both the customer and the employee experience. A few common examples of integration in forms include:
- Address lookups
- Field lists (Selects/Searches/Type ahead).
- Validations based upon your organizations data and rules.
- Web Service calls for field values and validations.