Ensure your customers are able to send and receive the information they need quickly and conveniently with smart forms built on the SilverBlaze Smart Forms & Workflows software. When you choose to implement beautiful, easy-to-navigate smart forms for your utility, the customer experience will be enhanced across the board. Not only do smart forms allow you to improve data collection and tracking while automating manual processes, they also integrate easily with your existing systems—lowering operating costs, and boosting customer satisfaction.
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Provide Timely, Accurate Responses to Customer Requests
With SilverBlaze Smart Forms & Workflows, the customer service process can be automated. This allows utilities of all sizes to collect, process, and respond to customer correspondence in an efficient manner. By automating manual tasks with smart forms, you’ll also reduce the strain on your employees to route every individual customer inquiry.
Enhance the Customer Experience
Smart forms provide your customers with tools to connect with their utility provider 24/7/365 and quickly receive a response. By putting the needs and wants of your customers first, you’ll build a level of satisfaction that will keep your customers, and your staff, happy.
Pave the Way for Process Improvement
The SilverBlaze Smart Forms & Workflows software conveniently provides your utility with the information and tools you need to keep customers satisfied through constant refinement to processes and infrastructure.