In this eBook, we take a look at the top 5 customer experience trends that will impact utility providers in 2021.
With more people working from home because of the pandemic, we all need to adapt to the so called new normal, which means utility providers must adapt to new consumer expectations.
It's now more important than ever to make processes simpler and provide the best possible customer experiences with seamless solutions to consumers. This means implementing new technologies - digitalization is now at the forefront of utility transformation and will ensure utility providers can keep up with long-term shifts in customer expectations.
See how 2020 has changed consumer expectations and what your utility can do to support your customers during 2021.
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