Supply customers with second-to-none self-service access to their utility information with regular meter and smart meter consumption information accessed through the SilverBlaze Customer Portal. With a focus on customer engagement— our portal allows customers to view usage data that helps them make beneficial, cost-saving decisions on how and when they use their utilities.
With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight into how much water, electricity, gas or other utilities they are using.
Once collected, this data can be:
Additionally, through the Smart Metering module, customers can sign up for predicted billing, which helps regulate their monthly billing amount. Secure in the knowledge that they can view their predicted bill amount at any time, customer satisfaction increases across the board.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Traditionally, utility providers have been reluctant to change the way they internally operate and how they interact with consumers. Utility providers not only face direct competitors within their respective markets, but indirect as well – whether that be in the same competitive landscape or not.