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Help Customers Understand Their Usage Data

Supply customers with second-to-none self-service access to their utility information with regular meter and smart meter consumption information accessed through the SilverBlaze Customer Portal. With a focus on customer engagement— our portal allows customers to view usage data that helps them make beneficial, cost-saving decisions on how and when they use their utilities.

With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight into how much water, electricity, gas or other utilities they are using.

Once collected, this data can be:

  • Displayed via interactive consumption charts
  • Charted and downloaded using the Green Button format for a customer’s personal records
  • Helpful to customers to reduce their footprint or modify their usage to save money
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Additionally, through the Smart Metering module, customers can sign up for predicted billing, which helps regulate their monthly billing amount. Secure in the knowledge that they can view their predicted bill amount at any time, customer satisfaction increases across the board.

Danville Case Study

Featured Case Study

Multiple Utility Applications One Powerful Portal

Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.

Learn how the SilverBlaze Customer Portal addressed Danville’s requirements, and delivered a robust and engaging platform capable of integrating multiply utility applications into a single elegant solution.

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Utility Providers Must Consider the Customer Journey for Increased Engagement

New innovations in technology and the constant evolution of consumer expectations are forcing change across all industries, and the utility sector is no different. Utility providers must now use next-generation technology to satisfy their customers, or risk being left behind.

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SilverBlaze Utility Solutions

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