Utility Billing Software Solutions & Customer Portals

The SilverBlaze Customer Portal Delivers an Exceptional Utility Billing Customer Experience

Put an end to service wait times and commit to putting customers first with the SilverBlaze Customer Portal designed for utility providers. Available 24/7/365, our portal software solution is customizable, easy-to-integrate and high-value, enabling customers to interact with their municipal utility bill when it’s convenient for them. Discover how we increase customer engagement with a range of self-serve features, and help utilities optimize processes and deliver ROI.

SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly-customizable web customer portal and smart forms software.

Adaptive Consumer Engagement platform

ACE is the next-generation customer engagement platform that combines data management, insightful analytics and behavioural science to motivate consumers to make simple changes to their daily routines, saving both consumers and utility providers money.

The SilverBlaze customer engagement portal, with the addition of the features and functionality of ACE, helps utility providers to maximize customer engagement, improve customer service, increase financial performance and achieve improved operational efficiency.

My Account
Smart Forms
Add-Ons

My Account

Your customers can access the information they need when it’s most convenient for them. As a completely customizable self-service web portal solution, the SilverBlaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.

Billing & Payment

Paperless billing (ebilling) is a highly attractive strategy for many reasons.

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Conservation & Demand

The long-term plans of any utility provider must include objectives for managing conservation and demand.

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Customer Usage & Analytics

With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight.

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Notifications & Alerts

By keeping customers up-to-date on pertinent information, overall customer satisfaction increases.

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Smart Forms

Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.

Customer Service

Completely customizable forms for automating workflows improve customers service levels and customer satisfaction.

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Finance & Billing

Smart Forms collect, interpret, and securely store financial data provided by your customers to your back-end systems.

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Engineering & Operations

Your engineering department keeps your utility services running, so ensure they always have access to the most up-to-date information possible.

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Workflows & Approvals

With SilverBlaze you can build custom forms and workflows for any situation, ensuring you’ll always have the processes in place to streamline your operations.

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Add-Ons

Comprehensive and featured rich add-ons for the SilverBlaze Customer Portal include smart metering, demand and outage integration, telecom, and our content management system.

Smart Meter

Our smart meter add-on provides your customers with a tool to track their usage, reduce their footprint, and lower their costs.

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Commercial and Industrial Demand

Our CI Demand module is designed specifically for large commercial, industrial and institutional accounts where energy demand management and monitoring are critical.

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