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The Ultimate Utility
Customer Engagement Solution

Introducing Silverblaze Adaptive Consumer Engagement (ACE)
an advanced AI/ML solution focusing on
Decarbonization, Energy Efficiency and Water Conservation.

The Most Comprehensive
Utility Customer Portal on the Market

Harris expands its utilities portfolio
with the acquisition of SilverBlaze

NEW! SilverBlaze
Customer Mobile App

Revolutionize Customer Service
With Smart Forms

The SilverBlaze Customer Portal Delivers an Exceptional Utility Billing Customer Experience

Put an end to service wait times and commit to putting customers first with the SilverBlaze Customer Portal designed for utility providers. Available 24/7/365, our portal software solution is customizable, easy-to-integrate and high-value, enabling customers to interact with their municipal utility bill when it’s convenient for them. Discover how we increase customer engagement with a range of self-serve features, and help utilities optimize processes and deliver ROI. 

SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly-customizable web customer portal and smart forms software. 

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Adaptive Consumer Engagement platform

ACE is the next-generation customer engagement platform that combines data management, insightful analytics and behavioural science to motivate consumers to make simple changes to their daily routines, saving both consumers and utility providers money.

The SilverBlaze customer engagement portal, with the addition of the features and functionality of ACE, helps utility providers to maximize customer engagement, improve customer service, increase financial performance and achieve improved operational efficiency. 

Contact Us About ACE

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The SilverBlaze Utility Customer Portal

My Account

Your customers can access the information they need when it’s most convenient for them. As a completely customizable self-service web portal solution, the SilverBlaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.


Billing & Payment

Paperless billing (ebilling) is a highly attractive strategy for many reasons.

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Conservation & Demand

The long-term plans of any utility provider must include objectives for managing conservation and demand.

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Customer Usage & Analytics

With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight.

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Notifications & Alerts

By keeping customers up-to-date on pertinent information, overall customer satisfaction increases.

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Smart Forms

Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.


Customer Service

Completely customizable forms for automating workflows improve customers service levels and customer satisfaction.

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Finance & Billing

Smart Forms collect, interpret, and securely store financial data provided by your customers to your back-end systems.

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Engineering & Operations

Your engineering department keeps your utility services running, so ensure they always have access to the most up-to-date information possible.

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Workflows & Approvals

With SilverBlaze you can build custom forms and workflows for any situation, ensuring you’ll always have the processes in place to streamline your operations.

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Comprehensive and featured rich add-ons for the SilverBlaze Customer Portal include smart metering, demand and outage integration, telecom, and our content management system.

smart meter

Smart Meter

Our smart meter add-on provides your customers with a tool to track their usage, reduce their footprint, and lower their costs.

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Commercial and Industrial Demand

Our CI Demand module is designed specifically for large commercial, industrial and institutional accounts where energy demand management and monitoring are critical.

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Outage Integration

The Utility Outage Management System (OMS) module provides a web interface for outage notifications, with an outage map.

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Content Management

The SilverBlaze CMS allows your utility to create and implement websites with modern designs using responsive and adaptive templates. 

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Multiple Utility Applications - One Powerful Portal

Providing a wide range of services to commercial and residential customers is a complex challenge. Learn how the SilverBlaze Customer Portal provided the solution to Danville Utilities.

Read Case Study Danville Utilities Case Study

Operational Efficiency And Smart Forms - For Utilities

Are you wondering how you can streamline processes between your utility staff and customers? Learn how smart forms can help boost your utility's efficiency today.

Read Guide Operational Efficiency & Smart Forms eBook Cover

Provo City has a great customer engagement platform with the Customer Portal software for utilities. This provides convenience for key tasks, and serves to educate and inform our electric and water customers – all of which is very important to us. SilverBlaze is thoroughly engaged in understanding the needs of our customers, and our business.

Karen Larsen

Director of Customer Service, Provo

Our Clients

SilverBlaze has had the pleasure of working with these exceptional utility organizations.

Danville Utilities

Recent Blog Posts

What is the Best Customer Engagement Software for Utilities?

Customer engagement software is critical to successfully delivering a world-class customer experience, addressing customer concerns, optimizing customer service costs and improving customer...

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How Outage Notifications Can Help Your Utility’s Bottom Line

Every now and again throughout winter, areas of North America are threatened with a “once in a generation” snowstorm.. Events like this create concern for utility customers who hope that the weather...

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How SilverBlaze Smart Forms Can Help Drive Utility Success

SilverBlaze Smart Forms can be used to automate and streamline many customer service processes, from initial onboarding to helping customers with product or service inquiries. They can also be used...

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