Meet our Leadership Team

Dan Mair

Executive Vice President

Dan is the driving force behind Silverblaze, managing the company’s strategic direction to position Silverblaze as a leader in the utility customer engagement industry. As a Silverblaze founding partner, Dan has over 25 years of experience in web technologies, software consulting for utilities, and successful implementations. He prides himself on building elegantly simple user experiences for complex technology solutions.

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Sharat Balachandran

Vice President, Research & Development

Sharat has 20 years of experience as a software developer, with over 14 years being spent with Harris. His background as a software engineer has given him a strong foundation in problem solving to find practical solutions to complex challenges. He brings a collaborative approach to R&D at Silverblaze, making sure to collaborate with sales, support, and professional services teams. Sharat’s working philosophy is based on a quote from a previous colleague in product management: “build the right stuff and build the stuff right”.

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Kathy Davis

Director, Support Services

Kathy has over 30 years of experience managing support services teams in public safety and emergency services industries. She is committed to providing exceptional customer service and ensuring that all Silverblaze customers are well supported by our teams.

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Greg McCarthy

Director, Sales & Marketing

With over 20 years of experience in marketing, sales, and training, Greg is a storyteller with a proven track record of creating engaging customer experiences across multiple channels, verticals, and regions. At Silverblaze, Greg is passionate about leveraging technology and innovation to solve customer problems and create value.

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Jim Bryce

Director, Business Development

Jim is a strong leader with over 25 years of Executive Level Sales, Sales Management & Business Development experience in a wide range of Industries. He prides himself on being a top-performing proven sales professional with exceptional business sense, a strong inherent drive and exemplary relationship skills. At Silverblaze, Jim enjoys bringing value to mutually beneficial, long-lasting relationships.

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Alexander Hahn

Director, Cloud Operations & Digital Transformation

With a strong foundation in cloud architecture and DevSecOps, Alexander brings a deep technical and strategic focus to Silverblaze. He has led initiatives to automate data pipelines, implement advanced security controls, and integrate Large Language Model tools into enterprise data environments. Most recently, he directed efforts to de-identify and prepare high-quality datasets for AI training—contributions that may now be helping power tools like OpenAI and Google’s models. Driven by innovation and a commitment to digital excellence, Alexander is now focused on modernizing Silverblaze’s cloud infrastructure, enhancing operational efficiency, and leading our digital transformation strategy.

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FEATURED CASE STUDY

Multiple Utility Applications One Powerful Portal

Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.

Learn how the Silverblaze Customer Portal addressed Danville’s requirements, and delivered a robust and engaging platform capable of integrating multiple utility applications into a single elegant solution.

Silverblaze case study brochures titled "Multiple Utility Applications One Powerful Portal" featuring a construction worker and a residential building, emphasizing utility software solutions.

View All Features: Download “The Silverblaze Solution”

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Person holding smartphone displaying a power outage alert, new bill notification, high usage warning, and usage exceeded message from a customer engagement solution.

FEATURED CASE STUDY

Learn how implementing the Silverblaze Customer Portal Mobile App increased customer satisfaction, convenience, and self-service at an electric utility.

Enter your name and email below to see our customer engagement solution at work.