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The Ultimate Utility
Customer Engagement Solution

Introducing Silverblaze Adaptive Consumer Engagement (ACE)
an advanced AI/ML solution focusing on
Decarbonization, Energy Efficiency and Water Conservation.

The Most Comprehensive
Utility Customer Portal on the Market

Harris expands its utilities portfolio
with the acquisition of SilverBlaze

NEW! SilverBlaze
Customer Mobile App

Revolutionize Customer Service
With Smart Forms

The SilverBlaze Customer Portal Delivers an Exceptional Utility Billing Customer Experience

Put an end to service wait times and commit to putting customers first with the SilverBlaze Customer Portal designed for utility providers. Available 24/7/365, our portal software solution is customizable, easy-to-integrate and high-value, enabling customers to interact with their municipal utility bill when it’s convenient for them. Discover how we increase customer engagement with a range of self-serve features, and help utilities optimize processes and deliver ROI. 

SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly-customizable web customer portal and smart forms software. 

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Adaptive Consumer Engagement platform

ACE is the next-generation customer engagement platform that combines data management, insightful analytics and behavioural science to motivate consumers to make simple changes to their daily routines, saving both consumers and utility providers money.

The SilverBlaze customer engagement portal, with the addition of the features and functionality of ACE, helps utility providers to maximize customer engagement, improve customer service, increase financial performance and achieve improved operational efficiency. 

Contact Us About ACE

HubSpot Video

 

The SilverBlaze Utility Customer Portal

My Account

Your customers can access the information they need when it’s most convenient for them. As a completely customizable self-service web portal solution, the SilverBlaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.

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Billing & Payment

Paperless billing (ebilling) is a highly attractive strategy for many reasons.

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Conservation & Demand

The long-term plans of any utility provider must include objectives for managing conservation and demand.

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Customer Usage & Analytics

With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight.

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Notifications & Alerts

By keeping customers up-to-date on pertinent information, overall customer satisfaction increases.

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Smart Forms

Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.

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Customer Service

Completely customizable forms for automating workflows improve customers service levels and customer satisfaction.

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Finance & Billing

Smart Forms collect, interpret, and securely store financial data provided by your customers to your back-end systems.

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Engineering & Operations

Your engineering department keeps your utility services running, so ensure they always have access to the most up-to-date information possible.

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Workflows & Approvals

With SilverBlaze you can build custom forms and workflows for any situation, ensuring you’ll always have the processes in place to streamline your operations.

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Add-Ons

Comprehensive and featured rich add-ons for the SilverBlaze Customer Portal include smart metering, demand and outage integration, telecom, and our content management system.

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Smart Meter

Our smart meter add-on provides your customers with a tool to track their usage, reduce their footprint, and lower their costs.

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Commercial and Industrial Demand

Our CI Demand module is designed specifically for large commercial, industrial and institutional accounts where energy demand management and monitoring are critical.

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Outage Integration

The Utility Outage Management System (OMS) module provides a web interface for outage notifications, with an outage map.

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Content Management

The SilverBlaze CMS allows your utility to create and implement websites with modern designs using responsive and adaptive templates. 

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Multiple Utility Applications - One Powerful Portal

Providing a wide range of services to commercial and residential customers is a complex challenge. Learn how the SilverBlaze Customer Portal provided the solution to Danville Utilities.

Read Case Study Danville Utilities Case Study

Utility Sector Trends for 2019

From artificial intelligence and Smart metering, to service offerings that reduce customer effort - find out what's ahead for the utility sector in this overview of industry trends.

Read Guide silverblaze_ebook_trends_2019_3d_cover

Provo City has a great customer engagement platform with the Customer Portal software for utilities. This provides convenience for key tasks, and serves to educate and inform our electric and water customers – all of which is very important to us. SilverBlaze is thoroughly engaged in understanding the needs of our customers, and our business.

Karen Larsen

Director of Customer Service, Provo

Our Clients

SilverBlaze has had the pleasure of working with these exceptional utility organizations.

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Danville Utilities
Provo
FORTIS TCI
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Recent Blog Posts

SilverBlaze Enhances Customer Engagement Platform with ACE Merger

SilverBlaze has evolved substantially over the past year and a half and is now excited to formally announce its merger with Harris Utilities’ Adaptive Consumer Engagement (ACE) platform to enhance...

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Why Customers Want Utility Usage Data, and How to Provide it

From a business perspective, utility usage data is an important metric. Not only does it give you insights into customer behaviour, it also gives you invaluable KPIs that help you build a strategy...

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4 Utility Call Center Metrics to Track When Optimizing Customer Experience

Utility providers have traditionally operated in an industry with little-to-no competition, which meant utility leaders were typically slower to invest in new technologies primarily focused on ...

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