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The Most Comprehensive Utility Customer Portal on the Market

The SilverBlaze Customer Portal Delivers an Exceptional Customer Experience

Put an end to service wait times and commit to putting customers first with the SilverBlaze Customer Portal designed for utility providers. Available 24/7/365, our portal solution is customizable, easy-to-integrate and high-value, enabling customers to interact with their utility when it’s convenient for them. Discover how we increase customer engagement with a range of self-serve features, and help utilities optimize processes and deliver ROI. 

SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web customer portal and smart forms software. 

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The SilverBlaze Customer Portal

My Account

Your customers can access the information they need when it’s most convenient for them. As a completely customizable self-service web portal solution, the SilverBlaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.

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Billing & Payment

Paperless billing (ebilling) is a highly attractive strategy for many reasons.

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Conservation & Demand

The long-term plans of any utility provider must include objectives for managing conservation and demand.

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Customer Usage & Analytics

With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight.

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Notifications & Alerts

By keeping customers up-to-date on pertinent information, overall customer satisfaction increases.

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Smart Forms

Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.

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Customer Service

Completely customizable forms for automating workflows improve customers service levels and customer satisfaction.

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Finance & Billing

Smart Forms collect, interpret, and securely store financial data provided by your customers to your back-end systems.

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Engineering & Operations

Your engineering department keeps your utility services running, so ensure they always have access to the most up-to-date information possible.

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Workflows & Approvals

With SilverBlaze you can build custom forms and workflows for any situation, ensuring you’ll always have the processes in place to streamline your operations.

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Add-Ons

Comprehensive and featured rich add-ons for the SilverBlaze Customer Portal include smart metering, demand and outage integration, telecom, and our content management system.

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Smart Meter

Our smart meter add-on provides your customers with a tool to track their usage, reduce their footprint, and lower their costs.

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Commercial and Industrial Demand

Our CI Demand module is designed specifically for large commercial, industrial and institutional accounts where energy demand management and monitoring are critical.

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Outage Integration

The Utility Outage Management System (OMS) module provides a web interface for outage notifications, with an outage map.

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Content Management

The SilverBlaze CMS allows your utility to create and implement websites with modern designs using responsive and adaptive templates. 

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Multiple Utility Applications - One Powerful Portal

Providing a wide range of services to commercial and residential customers is a complex challenge. Learn how the SilverBlaze Customer Portal provided the solution to Danville Utilities.

Read Case Study Danville Utilities Case Study

Utility Sector Trends for 2018 and Beyond

From artificial intelligence and Smart metering, to service offerings that reduce customer effort - find out what's ahead for the utility sector in this overview of industry trends.

Read Case Study Utility Sector Trends for 2018 and Beyond

PowerStream's My Account portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the SilverBlaze energy management and account inquiry tools.

Daloris Grohman

PowerStream Alectra Utilities

Our Clients

SilverBlaze has had the pleasure of working with these exceptional utility organizations.

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Danville Utilities
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FORTIS TCI
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Recent Blog Posts

A SilverBlaze Customer Portal Case Study - Multiple Utility Applications, One Powerful Portal

We understand that no two utility companies are the same, each has unique systems, processes and software. SilverBlaze has worked with utility companies across North America and the Caribbean,...

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Improving Customer Experience is an Opportunity for Utility Companies

Changes in customer online behaviour have made the customer experience (CX) a crucial element to many consumer brands. This is no different for utility companies, which now must become CX-centric...

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SilverBlaze Plans for the Future with Rebranded Products and New Website

SilverBlaze is ready for future success with the rebranding of its award-winning Customer Portal and Smart Forms and Workflow software, as well as the launch of its brand new website.

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