<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=414098312259560&amp;ev=PageView&amp;noscript=1">

The Most Comprehensive Utility Customer Portal on the Market

The SilverBlaze Customer Portal Delivers an Exceptional Customer Experience

Put an end to service wait times and commit to putting customers first with the SilverBlaze Customer Portal designed for utility providers. Available 24/7/365, our portal solution is customizable, easy-to-integrate and high-value, enabling customers to interact with their utility when it’s convenient for them. Discover how we increase customer engagement with a range of self-serve features, and help utilities optimize processes and deliver ROI. 

SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web customer portal and smart forms software. 

Icon_Asset 1 Water Icon Gas Icon Telecom Icon

The SilverBlaze Customer Portal

My Account

Your customers can access the information they need when it’s most convenient for them. As a completely customizable self-service web portal solution, the SilverBlaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.

my-account-1

Billing & Payment

Paperless billing (ebilling) is a highly attractive strategy for many reasons.

Learn More

Conservation & Demand

The long-term plans of any utility provider must include objectives for managing conservation and demand.

Learn More

Customer Usage & Analytics

With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight.

Learn More

Notifications & Alerts

By keeping customers up-to-date on pertinent information, overall customer satisfaction increases.

Learn More

Smart Forms

Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.

smart-forms-1

Customer Service

Completely customizable forms for automating workflows improve customers service levels and customer satisfaction.

Learn More

Finance & Billing

Smart Forms collect, interpret, and securely store financial data provided by your customers to your back-end systems.

Learn More

Engineering & Operations

Your engineering department keeps your utility services running, so ensure they always have access to the most up-to-date information possible.

Learn More

Workflows & Approvals

With SilverBlaze you can build custom forms and workflows for any situation, ensuring you’ll always have the processes in place to streamline your operations.

Learn More

Add-Ons

Comprehensive and featured rich add-ons for the SilverBlaze Customer Portal include smart metering, demand and outage integration, telecom, and our content management system.

smart meter

Smart Meter

Our smart meter add-on provides your customers with a tool to track their usage, reduce their footprint, and lower their costs.

Learn More

Commercial and Industrial Demand

Our CI Demand module is designed specifically for large commercial, industrial and institutional accounts where energy demand management and monitoring are critical.

Learn More

Outage Integration

The Utility Outage Management System (OMS) module provides a web interface for outage notifications, with an outage map.

Learn More

Content Management

The SilverBlaze CMS allows your utility to create and implement websites with modern designs using responsive and adaptive templates. 

Learn More

Multiple Utility Applications - One Powerful Portal

Providing a wide range of services to commercial and residential customers is a complex challenge. Learn how the SilverBlaze Customer Portal provided the solution to Danville Utilities.

Read Case Study Danville Utilities Case Study

Utility Sector Trends for 2019

From artificial intelligence and Smart metering, to service offerings that reduce customer effort - find out what's ahead for the utility sector in this overview of industry trends.

Read Guide silverblaze_ebook_trends_2019_3d_cover

Provo City has a great customer engagement platform with the Customer Portal software for utilities. This provides convenience for key tasks, and serves to educate and inform our electric and water customers – all of which is very important to us. SilverBlaze is thoroughly engaged in understanding the needs of our customers, and our business.

Karen Larsen

Director of Customer Service, Provo

Our Clients

SilverBlaze has had the pleasure of working with these exceptional utility organizations.

GEBE
alectra-1
omu_logo
oakville-hydro
city-of-atlanta
Danville Utilities
Provo
FORTIS TCI
sewage-logo
Ville_de_Sherbrooke_logo
water-and-sewer-logo
npe-logo
aqualectra-logo
lucelec-logo
waterloo-logo
milton-hydro-logo
kingston_logo
erie-thames
entegrus_Logo

Recent Blog Posts

How Smart Forms Revolutionize Utility Customer Service

Consumer expectations in today’s market are high. Even though the traditional utility provider - whether in the water, sewerage, electricity, gas or telecom industry - has little to no...

Read More

3 Reasons Why Utility Self-Service is so Valuable in the Digital Age

In the digital age, allowing your utility customers to take the initiative and choose their own terms of communication and research will empower them to be more engaged with your company and also...

Read More

Utility Providers: How to Deliver an Improved Commercial and Industrial Utility Experience

If your utility provides services for large commercial, industrial or institutional key accounts, then you’ll be fully aware of the importance of a customer portal solution that satisfies your...

Read More

Subscribe to Our Blog