Smart Forms

Smart Forms Designed For Utility Providers

Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.

Not only do SilverBlaze Smart Forms allow you to improve data collection and tracking, while automating manual processes, they also integrate easily with your existing systems—lowering operating costs, and boosting customer satisfaction.

SilverBlaze Smart Forms are intuitive, and easy to use, meaning utility customers won’t need training to take advantage of their features.

Once implemented, SilverBlaze Smart Forms provide your customers with an accessible avenue to connect with you.

Not only do SilverBlaze Smart Forms allow you to improve data collection and tracking, while automating manual processes, they also integrate easily with your existing systems—lowering operating costs, and boosting customer satisfaction.

With SilverBlaze Smart Forms, utility customers will no longer have to deal with time-consuming, inefficient manual processes. Instead, public, private, and municipal utilities can use our workflow solution to conveniently collect data and information from their customers.

SilverBlaze Smart Forms have been designed so that utility companies can create web forms that dynamically tackle business process management (BPM) initiatives, and customer service needs.

With SilverBlaze Smart Forms utility companies can:

We would have selected The SilverBlaze Customer Portal and Smart Forms based on look alone. They’re very intuitive. We wanted to ensure people were able to make good use of our site and customer portal—The SilverBlaze Customer Portal and Smart Forms helped us achieve that goal.
Garry Symons
Director of Corporate Service at Entegrus

With SilverBlaze Smart Forms automating your processes, you can save weeks of employee time, better allocate your resources, and improve your customers’ experience.

They can be implement for a wide assortment of needs—ranging from pre-authorized debit applications, to street light outage notifications. Your customers can access the forms at any time, allowing them to quickly relay important information to your employees.

Utility providers have access to powerful, easy-to-implement, completely customizable forms for automating workflows and improving customers satisfaction levels across their organization.

Provide Timely, Accurate Responses to Customer Requests

With SilverBlaze Smart Forms, many customer service process can be automated online. This allows utilities of all sizes to collect, process, and respond to customer correspondence in an efficient manner.

View All Features: Download “The SilverBlaze Solution”

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FEATURED CASE STUDY

Learn how implementing the SilverBlaze Customer Portal increased employee efficiency, customer satisfaction, and revenue, at an electric utility.

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