Utility Outage Integration
The Utility Outage Management System (OMS) Web Extensions Portal Module provides a web interface for customers to sign up for outage notifications via Email or SMS Text, to report outages to your operations team, and an outage map showing current outages. Optional IVR connectivity can be configured if required.
The Utility OMS Web Extensions Portal offers a rich set of customer features, including:
- Real-time, secure web service calls for OMS integration.
- Outage Notification sign-up and management
- Report Outage Forms – customer and CSR-facing.
- Outage Notifications – email, SMS/text.
- Outage Map – based on Google Maps.
- IVR web services integration..