Your customers can access the information they need when it’s most convenient for them. As a completely customizable self-service web portal solution, the SilverBlaze Customer Portal offers features customers demand, including: e-billing, payment, customer usage, and more.
Billing & Payment
Paperless billing (ebilling) is a highly attractive strategy for many reasons.
Conservation & Demand
The long-term plans of any utility provider must include objectives for managing conservation and demand.
Customer Usage & Analytics
With consumption readings from traditional and smart meters, customers gain easy access to detailed data, patterns and insight.
Notifications & Alerts
By keeping customers up-to-date on pertinent information, overall customer satisfaction increases.
Ensure your utility customers are able to send and receive the information they need quickly and conveniently, with SilverBlaze Smart Forms, built with our workflow software. These beautiful and easy to navigate forms improve customer experience.
Completely customizable forms for automating workflows improve customer service levels and customer satisfaction.
Finance & Billing
Smart Forms collect, interpret, and securely store financial data provided by your customers to your back-end systems.
Engineering & Operations
Your engineering department keeps your utility services running, so ensure they always have access to the most up-to-date information possible.
Workflows & Approvals
With SilverBlaze you can build custom forms and workflows for any situation, ensuring you’ll always have the processes in place to streamline your operations.
Comprehensive and featured rich add-ons for the SilverBlaze Customer Portal include smart metering, demand and outage integration, telecom, and our content management system.
Our smart meter add-on provides your customers with a tool to track their usage, reduce their footprint, and lower their costs.
Commercial and Industrial Demand
Our CI Demand module is designed specifically for large commercial, industrial and institutional accounts where energy demand management and monitoring are critical.
The Utility Outage Management System (OMS) module provides a web interface for outage notifications, with an outage map.
The SilverBlaze CMS allows your utility to create and implement websites with modern designs using responsive and adaptive templates.