Utility providers are in a constant battle to improve their customer experience (CX), enhance customer satisfaction, all while reducing costs, limiting wasted time and improving operational efficiencies. Thankfully, smart metering can help.
But what actually is smart metering, what are the benefits and how can your utility successfully implement a smart utility metering solution. SilverBlaze answers all those questions here.
What is smart metering?
Unlike traditional meter reading which is done through estimates and the occasional check-up, smart metering is a method used to measure and communicate a customer's utility usage through meter reading software.
Through smart metering, a customer’s utility usage can be accurately logged and reported back to their utility provider in real-time. This means customers are only ever charged for what they actually use during their billing period, utility providers can see detailed data on customer consumption and customers can make a more informed decision about how they use their energy.Read More