Whether your utility operates in the electricity, water and sewer, natural gas, telecom or multi-service utility sector, the most important aspect of your company is the ability to use key performance indicators (KPIs) and metrics to constantly improve the way you operate.

Consumer expectations in today’s market are high. Even though the traditional utility provider - whether in the water, sewerage, electricity, gas or telecom industry - has little to no competition, their customers still demand high levels of customer service.

Additional competition from renewable energy options and the superior customer experience (CX) offered by today’s leading businesses, means your utility needs to do more now to satisfy customers than it has ever done in the past. 

In the digital age, allowing your utility customers to take the initiative and choose their own terms of communication and research will empower them to be more engaged with your company and also enhance their customer experience.

That’s why adopting an innovative customer portal solution that allows your utility to implement self-service is crucial for the satisfaction of your customers. 

If your utility provides services for large commercial, industrial or institutional key accounts, then you’ll be fully aware of the importance of a customer portal solution that satisfies your clients, improves the customer experience, and helps your customers manage and reduce their utility spend.

This is where the addition of a Utility Commercial and Industrial (C&I) Demand Portal Module can transform your utility’s current offering and improve satisfaction levels amongst your customers. 

Want to learn more about how SilverBlaze can transform your utility, whether in the water, sewerage, electricity, gas or telecom industry? Then why not check out our tutorial videos.

These videos give an overview of the innovative technologies - such as ebilling, customer analytics and smart meter usage - that can be integrated with our award-winning Customer Portal for Utilities. 

Utility providers, whether water, sewerage, electricity, gas or telecom, are increasingly realizing that they are in the customer service business.

It hasn’t always been this way. With little to no competition from others within the industry, utility providers in the past have been slow to embrace disruptive technologies that allow them to offer a service that goes above and beyond what their customers expect.

As a utility provider - whether in the water, sewerage, electricity, gas or telecom industry - reducing costs, finding ways to become more efficient and embracing technology is key to improving the customer experience (CX) and meeting the demands of the 21st century customer.

Did you know, that embracing a customer portal that allows your company to integrate eBilling can help you do just that? 

If you read the first part of our blog on water conservation, titled ‘Why Water Conservation is Important and how Consumers can cut Down on Their Usage’, then you will know that we recently explored the issues surrounding water waste and how consumers can cut down on their water usage.

But, how exactly can your utility help? This is where your conservation and demand management program comes in.

The World Health Organization (WHO) states that a minimum of 25 litres of water per day is required to meet the basic needs of any human. However, in the US the per capita use is ten times that, averaging at 262 litres per day. Meanwhile, Canada is not much better at around 251 litres per person.

It’s clear that the average household in North America currently uses an excessive amount of water, but surely there’s no harm in wasting water - is there? Unfortunately there is, and if we continue to keep wasting water at our current rate it will have huge consequences for our future generations.

Due to the evolution of technology, customers across every single industry now want instant and seamless issue resolution. Friction in the customer support journey can significantly affect a utility provider’s satisfaction levels, and ultimately results in a below-par customer experience (CX).

By reducing friction in your customer support strategy, you will make it far easier for your utility customers - whether water, sewerage, electricity, gas or telecom - to do business with you and you will significantly improve the CX.