Utility providers have traditionally taken a wait-and-see approach to advanced technologies, not often jumping in to be early adopters of innovative tech.
This has changed in recent years. With the customer experience (CX) advancing dramatically across all sectors, utility providers must invest in advanced technologies to remain competitive. Doing so would improve their internal efficiencies and enhance the user’s journey to ensure customer satisfaction.
Virtual reality (VR) and augmented reality (AR) are examples of such a technology that can help utility providers improve internal efficiencies, minimize operational costs, provide better experiences to customers and much more.