Introducing the New SilverBlaze: A Fresh Look and Enhanced User Experience

SilverBlaze Solutions, a leading software innovation, development, and consulting firm, has recently launched its new website and brand. The company has been empowering utility companies in the United States, Canada, and the Caribbean for over 20 years, providing them with value-focused, highly-customizable web self-service portal and smart forms software. As a leader in customer engagement […]

7 KPIS and Metrics That Your Utility Needs to Know

Whether your utility operates in the electricity, water and sewer, natural gas, telecom or multi-service utility sector, the most important aspect of your company is the ability to use key performance indicators (KPIs) and metrics to constantly improve the way you operate and enhance customer engagement.

The Top Benefits of a Customer Portal for Water Utilities

A customer service portal, like the SilverBlaze Customer Portal for Utilities, is a web-based customer-facing system that enables water utility companies to interact with, and serve their customers – while also empowering customers to serve themselves.

4 Ways Utilities Will Benefit From Providing Customers Usage Data

The concept of on-demand consumer services has grown exponentially in the last few decades. On-demand TV and movies are entrenched in the home entertainment industry, and online shopping gives consumers the opportunity to purchase whenever, and wherever they are. 

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