5 Ways silverblaze Helps Utility Customers Lower Bills & Conserve Water
As the world’s population continues to grow, the demand for water is increasing at an alarming rate. In fact, at least 40 states in the US are anticipating water shortages by 2024.In light of this, it has become increasingly important for water utility companies to encourage their customers to adopt sustainable practices. The problem is […]
Why You Should Use an Outage Management System
Power outages are more than just temporary inconveniences. They’re a serious threat that can disrupt entire communities, impede essential services, and significantly tarnish a utility provider’s reputation. Amidst this constant turbulence, a beacon of hope emerges in the form of Outage Management Systems (OMS), a technology that’s redefining the battle against power disruptions. Why are […]
The Complete Guide to Multi Utility Billing System
In the intricate landscape of utility services, one aspect stands prominent: billing. A fundamental element, it ensures smooth operations, fosters strong customer relations, and ultimately underpins a company’s financial health. Navigating this task involves delicately balancing multiple considerations, an endeavor made complex due to the myriad utilities involved. This complexity gave rise to a comprehensive […]
Better Water Utility Management: How to Streamline Your Billing
Water is an essential commodity, and its management holds paramount importance, especially when it comes to billing. Traditional methods of billing often present a myriad of challenges including inaccuracies, inefficiencies, and customer dissatisfaction. Today, we’ll dive into how you can revolutionize your billing process, making it more streamlined and effective. Understanding Water Utility Billing The […]
How to Improve the Customer Experience with Utility Billing Software
In the rapidly evolving and fiercely competitive utility market, the significance of customer experience cannot be overstated. Businesses are consistently seeking to gain an edge, and technology has emerged as an invaluable ally in this pursuit. Utility billing software, in particular, has proven to have a direct and profound impact on the overall customer experience. […]
Utility Storm Response: 3 Steps for More Effective Management
As we move through spring and draw ever-closer to summer, the North American storm season draws nearer. Whether it be hurricane season on the Atlantic coast, wildfires in California or tornadoes in the midwest, utility providers must ensure they have successful storm response and management programs implemented that keep their customers in the loop. In […]
What is AI, and How is it Transforming the Utility Industry?
The utility industry is constantly changing. Whether it’s because of improved technology, new legislative requirements, or a greater emphasis on environmental sustainability, there’s always a reason to move forward and evolve. More recently, one of the key drivers of change in the utility industry is the rise of artificial intelligence (AI). AI is transforming not […]
Introducing the New silverblaze: A Fresh Look and Enhanced User Experience
silverblaze Solutions, a leading software innovation, development, and consulting firm, has recently launched its new website and brand. The company has been empowering utility companies in the United States, Canada, and the Caribbean for over 20 years, providing them with value-focused, highly-customizable web self-service portal and smart forms software. As a leader in customer engagement […]
7 KPIS and Metrics That Your Utility Needs to Know
Whether your utility operates in the electricity, water and sewer, natural gas, telecom or multi-service utility sector, the most important aspect of your company is the ability to use key performance indicators (KPIs) and metrics to constantly improve the way you operate and enhance customer engagement.
