As the world’s population continues to grow, the demand for water is increasing at an alarming rate. In fact, at least 40 states in the US are anticipating water shortages by 2024.
In light of this, it has become increasingly important for water utility companies to encourage their customers to adopt sustainable practices. The problem is many businesses struggle to effectively engage and advise their customers on how to create a more sustainable future.
One way to address this issue is through the use of a customer service portal.
Customer service portals provide customers with access to personalized and interactive dashboards that contain useful information on a consumer’s water consumption and billing.
By successfully combining data management, insightful analytics, and behavioral science, these portals can educate and motivate customers to make simple changes to their daily routines, leading to consistent results for large-scale water conservation and cost savings.
Here are some ways in which customer service portals can benefit both customers and utility companies:
Real-Time Access To Consumption Data
With a customer service portal like SilverBlaze, customers can easily access real-time data on their water consumption, giving them the ability to track and monitor their usage on a daily basis. By having access to this information, customers can make more informed decisions about how they use water, leading to a reduction in consumption and cost savings.
Personalized Water Conservation Tips
Using behavioral science, SilverBlaze educates and motivates customers to make simple changes to their daily routines to conserve water. The platform offers personalized water conservation tips based on customers’ consumption data, helping them reduce their water usage and save money on their bills.
Peer Comparison
Peer comparison is an effective way to promote sustainability among customers. With SilverBlaze’s peer comparison feature, customers can compare their water usage to other users who have similar household data and fixtures. This helps customers identify potential efficiency gains and encourages them to conserve water.
Alerts for Water Conservation Efforts
SilverBlaze sends timely alerts to customers about their water consumption and conservation efforts. Customers can set up their preferred alert settings, and the platform will send notifications via email or text message. This feature can be used to remind customers about watering restrictions, alert them about potential leaks, and provide other useful information related to water conservation.
Paperless and Auto-Pay Options
Promoting paperless and auto-pay options is one of the easiest ways to reduce the environmental impact of water utilities. SilverBlaze allows customers to enroll in paperless billing and auto-pay, which reduces the need for paper bills and checks. This not only saves money but also helps reduce the carbon footprint of the utility company.
By providing customers with real-time data, behavioral science insights, and access to tools and resources, SilverBlaze can help customers make informed decisions about their water usage and contribute to a more sustainable future.
Interested in learning how the SilverBlaze Customer Portal for Utilities works? Book a demo today.
