Better Water Utility Management: How to Streamline Your Billing
Water is an essential commodity, and its management holds paramount importance, especially when it comes to billing. Traditional methods of billing often present a myriad of challenges including inaccuracies, inefficiencies, and customer dissatisfaction. Today, we’ll dive into how you can revolutionize your billing process, making it more streamlined and effective. Understanding Water Utility Billing The […]
How to Improve the Customer Experience with Utility Billing Software
In the rapidly evolving and fiercely competitive utility market, the significance of customer experience cannot be overstated. Businesses are consistently seeking to gain an edge, and technology has emerged as an invaluable ally in this pursuit. Utility billing software, in particular, has proven to have a direct and profound impact on the overall customer experience. […]
Utility Storm Response: 3 Steps for More Effective Management
As we move through spring and draw ever-closer to summer, the North American storm season draws nearer. Whether it be hurricane season on the Atlantic coast, wildfires in California or tornadoes in the midwest, utility providers must ensure they have successful storm response and management programs implemented that keep their customers in the loop. In […]
What is AI, and How is it Transforming the Utility Industry?
The utility industry is constantly changing. Whether it’s because of improved technology, new legislative requirements, or a greater emphasis on environmental sustainability, there’s always a reason to move forward and evolve. More recently, one of the key drivers of change in the utility industry is the rise of artificial intelligence (AI). AI is transforming not […]
Introducing the New Silverblaze: A Fresh Look and Enhanced User Experience
Silverblaze Solutions, a leading software innovation, development, and consulting firm, has recently launched its new website and brand. The company has been empowering utility companies in the United States, Canada, and the Caribbean for over 20 years, providing them with value-focused, highly-customizable web self-service portal and smart forms software. As a leader in customer engagement […]
7 KPIS and Metrics That Your Utility Needs to Know
Whether your utility operates in the electricity, water and sewer, natural gas, telecom or multi-service utility sector, the most important aspect of your company is the ability to use key performance indicators (KPIs) and metrics to constantly improve the way you operate and enhance customer engagement.
The Top Benefits of a Customer Portal for Water Utilities
A customer service portal, like the Silverblaze Customer Portal for Utilities, is a web-based customer-facing system that enables water utility companies to interact with, and serve their customers – while also empowering customers to serve themselves.
4 Ways Utilities Will Benefit From Providing Customers Usage Data
The concept of on-demand consumer services has grown exponentially in the last few decades. On-demand TV and movies are entrenched in the home entertainment industry, and online shopping gives consumers the opportunity to purchase whenever, and wherever they are.
Which Tools Help Utilities Improve Conservation and Demand Management?
As the demand for resources continues to grow, so does the need for businesses to demonstrate their commitment to conservation and demand management. This is especially true for utility companies.
