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Electric

Electric Utility Solutions

The technology industry has changed significantly in the past few years, with consumers becoming increasingly savvy to falling costs and an increasingly competitive market.

A recent study from Deloitte in the United States found “multiple well-entrenched” trends in the electricity industry including, the changing fuel mix, falling power prices, rising renewable demand and the proliferation of distributed energy resources.

"As we stand several years into an electric power industry transformation, ... the grid is ‘smarter,’ electricity sources are cleaner, and customers have more choices than ever before. But the change is likely just getting started,” read the report.

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Great customer service has long been an essential component of business, but just as the electric industry is changing, so is the way companies provide their customer care. With so much change, how can you keep your customers happy?

The SilverBlaze Customer Portal has been developed to create a perfect customer service and engagement solution for electric power utility companies. The portal seamlessly works with your system and is tailored for your customers specific needs.

Alectra Electric Utility Case Study

Featured Case Study

Enhancing Efficiency & Satisfaction with Customer Self-Service

Learn how implementing the SilverBlaze Customer Portal increased employee efficiency, customer satisfaction, and revenue, at an electric utility.

The utility was interested in implementing 24/7 self-service functionality throughout their website—providing customers with a portal to make inquiries, to view current and previous bills, review account history, and visually track consumption history.

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4 Trends to Watch in Utility Customer Engagement

The customer experience is becoming increasingly important in all industries, and utility providers now have a range of reasons for wanting to better engage their customers and offer superior customer service.

In fact, a recent study from Deloitte predicts that utility providers will...

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SilverBlaze Utility Solutions

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