The technology industry has changed significantly in the past few years, with consumers becoming increasingly savvy to falling costs and an increasingly competitive market.
A recent study from Deloitte in the United States found “multiple well-entrenched” trends in the electricity industry including, the changing fuel mix, falling power prices, rising renewable demand and the proliferation of distributed energy resources.
"As we stand several years into an electric power industry transformation, ... the grid is ‘smarter,’ electricity sources are cleaner, and customers have more choices than ever before. But the change is likely just getting started,” read the report.
Great customer service has long been an essential component of business, but just as the electric industry is changing, so is the way companies provide their customer care. With so much change, how can you keep your customers happy?
The SilverBlaze Customer Portal has been developed to create a perfect customer service and engagement solution for electric power utility companies. The portal seamlessly works with your system and is tailored for your customers specific needs.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
We understand that no two utility companies are the same, each has unique systems, processes and software. SilverBlaze has worked with utility companies across North America and the Caribbean, integrating the SilverBlaze Customer Portal with many different systems and platforms.