The technology industry has changed significantly in the past few years, with consumers becoming increasingly savvy to falling costs and an increasingly competitive market.
A recent study from Deloitte in the United States found “multiple well-entrenched” trends in the electricity industry including, the changing fuel mix, falling power prices, rising renewable demand and the proliferation of distributed energy resources.
"As we stand several years into an electric power industry transformation, ... the grid is ‘smarter,’ electricity sources are cleaner, and customers have more choices than ever before. But the change is likely just getting started,” read the report.
Great customer service has long been an essential component of business, but just as the electric industry is changing, so is the way companies provide their customer care. With so much change, how can you keep your customers happy?
The SilverBlaze Customer Portal has been developed to create a perfect customer service and engagement solution for electric power utility companies. The portal seamlessly works with your system and is tailored for your customers specific needs.
Learn how implementing the SilverBlaze Customer Portal increased employee efficiency, customer satisfaction, and revenue, at an electric utility.
The utility was interested in implementing 24/7 self-service functionality throughout their website—providing customers with a portal to make inquiries, to view current and previous bills, review account history, and visually track consumption history.
Traditionally, utility providers have been reluctant to change the way they internally operate and how they interact with consumers. Utility providers not only face direct competitors within their respective markets, but indirect as well – whether that be in the same competitive landscape or not.