Meet our Leadership Team

Adam Smith

Executive Vice President

With over 20 years of experience designing, building, installing, and managing B2B and B2C software solutions, Adam is a senior leader with a record of operational and strategic leadership in software businesses. He takes a hands-on approach to program management in the dynamic Silverblaze environment.

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Douglas Lee

Senior Vice President

Douglas is a strong leader with 20 years of experience managing a diverse portfolio of organizations. Prior to Silverblaze, Douglas worked in the Harris healthcare vertical, helping to develop organizations with strong operational excellence. At Silverblaze, Douglas is committed to bringing innovation to serve clients as effectively and efficiently as possible.

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Jim Bryce

Director, Business Development

Jim is a strong leader with over 25 years of Executive Level Sales, Sales Management & Business Development experience in a wide range of Industries. He prides himself on being a top-performing proven sales professional with exceptional business sense, a strong inherent drive and exemplary relationship skills. At Silverblaze, Jim enjoys bringing value to mutually beneficial, long-lasting relationships.

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Kathy Davis

Director, Support Services

Kathy has over 30 years of experience managing support services teams in public safety and emergency services industries. She is committed to providing exceptional customer service and ensuring that all Silverblaze customers are well supported by our teams.

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Greg McCarthy

Director, Sales & Marketing

With over 20 years of experience in marketing, sales, and training, Greg is a storyteller with a proven track record of creating engaging customer experiences across multiple channels, verticals, and regions. At Silverblaze, Greg is passionate about leveraging technology and innovation to solve customer problems and create value.

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Chris Plant

Vice President, Operations

As Vice President of Operations, Chris supports the Professional Services and Client Services teams to help clients maximize their experience and investments. She specializes in streamlining processes, fostering high-performing teams, and driving sustainable growth within utilities, renewable energy, social media, and financial services industries. A dedicated advocate for continuous improvement and innovation, Chris is a 2024 Foresee graduate and has recently earned certifications in Executive Coaching, Microsoft AI Fundamentals, and Customer Success Management.

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Sharat Balachandran

Vice President, Research & Development

Sharat has 20 years of experience as a software developer, with over 14 years being spent with Harris. His background as a software engineer has given him a strong foundation in problem solving to find practical solutions to complex challenges. He brings a collaborative approach to R&D at Silverblaze, making sure to collaborate with sales, support, and professional services teams. Sharat’s working philosophy is based on a quote from a previous colleague in product management: “build the right stuff and build the stuff right”.

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FEATURED CASE STUDY

Multiple Utility Applications One Powerful Portal

Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.

Learn how the Silverblaze Customer Portal addressed Danville’s requirements, and delivered a robust and engaging platform capable of integrating multiple utility applications into a single elegant solution.

View All Features: Download “The Silverblaze Solution”

Enter your name and email below for quick access to our infographic that outlines the benefits of our customer engagement solution.

FEATURED CASE STUDY

Learn how implementing the Silverblaze Customer Portal increased employee efficiency, customer satisfaction, and revenue, at an electric utility.

Enter your name and email below to see our customer engagement solution at work.

 

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Meet
Silverblaze
at IUCX!

May 6-8, 2025

The premier annual utility customer service conference for learning and networking.