As with all sectors, the water industry has undergone some vast changes within the last decade and technology has changed the way utility companies must run their business if they want to keep up with customer demands.
A report, titled The Digital Transformation Of Water: 8 Trends To Watch In 2018, read: "Globally, the water industry has embarked on a journey toward digital transformation. The sector can no longer sustain itself in isolation from the technological shifts happening in other infrastructure industries and at the customer level.”
Thankfully, the SilverBlaze Customer Portal has been used by water utility companies for almost 20 years due its innovative and user-friendly nature.Designed specifically with the needs of your customers in mind, the SilverBlaze customer portal works seamlessly with both your system and your customers.
Our experience in the water industry has enabled us to tailor the Customer Portal specifically to meet the requirements of your business. Implementation of the portal will improve interactions with your customer.
Learn how implementing the SilverBlaze Customer Portal increased employee efficiency, customer satisfaction, and revenue, at an electric utility.
The utility was interested in implementing 24/7 self-service functionality throughout their website—providing customers with a portal to make inquiries, to view current and previous bills, review account history, and visually track consumption history.
Traditionally, utility providers have been reluctant to change the way they internally operate and how they interact with consumers. Utility providers not only face direct competitors within their respective markets, but indirect as well – whether that be in the same competitive landscape or not.