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A SilverBlaze Customer Portal Case Study - Multiple Utility Applications, One Powerful Portal

Posted on May 16, 2018 11:00:00 AM

We understand that no two utility companies are the same, each has unique systems, processes and software. SilverBlaze has worked with utility companies across North America and the Caribbean, integrating the SilverBlaze Customer Portal with many different systems and platforms.

Danville Utilities is one of our SilverBlaze Customer Portal clients. They provide a range of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Its 145 employees also manage and provide broadband fiber services and waste collection for the City of Danville.

Danville Utilities set a lofty goal: bring six disparate applications together in one portal to give customers complete insight into and control over their utilities, and do it on an aggressive timeline with a set budget.

Danville Utilities Applications

  • Advanced Infinity V4 Customer Information System (CIS) and Billing Solution
  • ElectSolve CentraVU Smart Meter Master Data Management (MDM)
  • i2SMS Mobile Messaging Platform
  • MTI Interactive Voice Response (IVR) System
  • Paymentus Online Payment Solution  Advanced Control Systems (ACS) MultiSpeak - Outage Management System (OMS)

Considering a project of this complexity—integrating multiple utility applications in a smart and functional way, while achieving a number of customer satisfaction oriented goals—led Danville Utilities to the SilverBlaze portal solution.

All of their requirements could be met by our robust and engaging platform, brining all associated data into a single elegant solution.

How did we do it? Download a copy of the SilverBlaze Customer Portal Case Study - Danville Utilities.

We’re proud of the work the SilverBlaze team did on this project. Following the successful implementation, we received this feedback from the client regarding the portal, integration and support we provided:

“Working with SilverBlaze has been like gaining specialized, internal resources at our municipality. They provided a highly scaled team, with the flexibility, agility and capability of creating an all-inclusive, easy-to-use web portal for our utilities customers. From Project Management, Design, Implementation, and Launch, they have always been right there to provide us with the knowledge, assistance, and recommendations that made this venture such a success.

"Thank you, as always, for your outstanding support! I can honestly say SilverBlaze is one of the few suppliers who is always there when we need them. They are just as eager to help now as when we first purchased the software.” - Jody Tate, Danville Utilities

See the SilverBlaze Customer Portal in Action

Hearing about how our platform has benefited other utility providers is helpful, but discovering for yourself how the SilverBlaze Customer Portal can help your utility succeed is something you have to see to believe! That’s why we’d like to invite you to experience a live demo. When you schedule your personalized demo with one of our product experts, you’ll learn the answers to all of your questions, including:

  • How will the portal work with my utility?
  • What do web self-service portals look like?
  • How extensive are the available customization features?
  • How will my utility benefit from the portal’s features?
  • Will the portal be easy for my employees to manage?
  • How easily will it integrate with the systems I already have in place?
  • And anything else you need to know!

Schedule a Demo

The SilverBlaze Customer Portal solution is designed for public, private, and municipal utility providers throughout the United States, Canada, and the Caribbean. Our platform offers features that are integral to successful Conservation and Demand Management Programs - delivering increased customer engagement, positive ROI and improved customer satisfaction.

Topics: Customer Engagement