With the SilverBlaze Customer Portal, wait times—and the headaches they cause for customers and staff—are a thing of the past. By increasing your service offerings, emphasizing customer engagement, and lowering your overall costs, the SilverBlaze Customer Portal is an unbeatable solution for the self-service web portal needs of your utility.
SilverBlaze provides utility consumers with self-help tools to manage their usage, and allows utility providers to engage customers with push notifications, and timely service information. It's easy to integrate with existing systems and offers complete functionality on laptop, desktop, and mobile devices. Affordable and customizable - the SilverBlaze Customer Portal for utilities delivers an attractive ROI.
Improved Customer Engagement
The SilverBlaze Customer Portal provides utilities with the tools they need to help customers better understand their usage patterns. By making this information accessible, customers are able to adjust their usage, lower their costs and control their own utilities at a time that is convenient for them. The end result is a customer base that reports higher levels of satisfaction.
Delivers Excellent Value
Our customer portal offers a wealth of rich, customizable features that enable utility companies to tailor their solution to specific needs - in an affordable package. The platform provides the tools needed to satisfy customers, while quickly delivering a total return on investment.
Convenient for Utility Customers
In addition to providing customers with self-help tools to manage their utilities, the SilverBlaze Customer Portal allows utility providers to interact with customers in new ways—like sending push notifications for service outages, usage information, overdue payments, and more.
Accessible & Easy to Integrate
The SilverBlaze Customer Portal is easy to integrate with all of a utility company’s existing systems, and is accessible on any platform. With complete functionality on laptop, desktop, and mobile devices, our portal solution can be accessed at anytime, from anywhere.
Capricorn has been an easy transition and a great step forward in providing the best customer experience to our hydro customers. The constant innovation required to keep up with the industry is captured in the SilverBlaze Customer Portal product and keeps us on the leading edge of our goals to meet the customer needs.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
The customer experience is becoming increasingly important in all industries, and utility providers now have a range of reasons for wanting to better engage their customers and offer superior customer service.
In fact, a recent study from Deloitte predicts that utility providers will...