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Implementing a Customer Portal Solution for Your Utility

Posted on Jan 18, 2018 11:00:00 AM

Several decades ago, the solution to implement new technology was to build your own software. This was of course extremely expensive, and resulted in medium to large companies employing software developers and carrying all the expertise in-house. A smaller business just did without and couldn’t take advantage of the new technology or trend.

Out of that era of high-end DIY in the 1990s, the portal concept grew from a way to aggregate content in a very general sense, to a highly functional tool today - displaying personalized data in a secure environment and facilitating communication. Fortunately, not only did the portal concept evolve but the way we create software solutions has also significantly changed.

Today, companies focus on their core business and utilize external software products that help them run their business or extend services to customers. This model allows businesses of all sizes to select the most suitable products for implementation. The last decade or so has seen an exponential increase in the variety of applications available, and this has been a fantastic advantage for companies, particularly SMEs. Software development has further evolved to provide highly specialized solutions with a high degree of customization possible.

Our SilverBlaze customer portal solution was designed specifically for utility companies to extend their online services, allowing customers to manage their utility consumption, view important information and make payments. With our self-service portal, utility providers are able to eliminate wait times for customer service and provide consumers with instant access to their account.

Features and benefits:

  • The self-service portal allows a completely digital experience with your utility, from any device. 
  • Allows for billing, online payments and consumption information, in one secure, scalable and smooth web portal.
  • Provides customers access to their account, usage and billing information at whatever time suits them.
  • Significantly reduces call volumes and call wait times, allowing the customers to ‘self-serve’, and provides valuable insight into usage patterns and how to save on their bills.
  • Enables accessibility to your utility 24/7/365 without restrictions of 9-5 business hours or even location.
  • Ensures a quick ROI for your utility, by reducing costs associated with paper bills, invoices and reports that would typically be mailed out.
  • And much more!

Implementing Your Self Service Portal

Our self-service portal allows your utility to connect any billing, CIS, AMI/MDM, eBilling repository, OMS and online payment service, allowing for a smooth transition from your old processes to the new.

Integration isn’t limited to accounting functionality. We provide the tools to connect to other back-end data systems (metering, messaging, service workflow, for example) within your utility. The result is a seamless integration process lead by our team at SilverBlaze, who have core expertise in developing system integration and harmonizing disparate technologies.

Over the last couple of decades, we have engineered a series of integration engines, which allow for us to plug in to a vast range of technologies and systems. These integration engines can be configured to make use of real-time web services, scheduled export/import files and other custom API technologies. Having these integration engines at the core our portal is why the SilverBlaze customer portal is so successfully implemented. In an integrated solution, your software solutions complement each other and provide improved efficiency.

SilverBlaze Takes Care of Integration for You

When you decide on the SilverBlaze customer portal, our team will configure and set up your integration engines for the functionality selected for your customer portal.

Examples of Integration Engines:

CIS / Billing system integration
AMI / MDM integration
eBilling Repository integration
Online Payment service integration
OMS integration

Are you interested in learning more about how SilverBlaze integrates our utility customer portal with your existing systems? Schedule your free consultation today! We’d be pleased to answer any questions you have.

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