Researching the best solutions to improve your utility’s offering to your customers can be a timely process, working out what will be best for your company, what will provide a return on investment, and what technology can help move your utility forward. Many people download ebooks and whitepapers to learn about a solution – whereas others request demos and watch videos.
We’d like to help you learn about the SilverBlaze Customer Portal so we’ve made available several resources, including a video series.
Overview of our Customer Portal
We’ve developed a customer portal for utilities which generates improved customer service and engagement, a positive ROI and allows your utility to be available to your customers 24×7 – 365 days a year. Our portal solution is designed and built to keep up with the latest updates in the utility industry, and is customizable to your requirements – including branding.
With visually appealing mobile-responsive designs, a wealth of features both for you and your customers, and the ability to easily integrate with your current systems including, but not limited to: CIS, Billing, Payment and Smart Meter Systems, our customer portal is an ideal customer service solution.
The SilverBlaze Customer Portal Video Series
If a picture is worth a thousand words, what is a video worth? Having a little fun with the concept, McQuivey’s Forrester study put the number at 1.8 million words. Video shot at 30 frames per second (or pictures) would work out to 30,000 words per second, and over a minute those frames add up to 1.8 million words!
We’d like to share with you a video series we developed that will take you through the SilverBlaze customer portal – showing the features, design and the benefits. Without working through the math, let’s just say that according to Forrester, these videos are worth millions of words!
Numbers aside – video is a great way to absorb information quickly and easily, and we hope you enjoy this series!
In this four-part video series you will be see:
- How your customers will view the portal with our customer dashboard experience
- How your customers can manage their account online and pay bills easily
- Smart meter integration and usage inquiry capabilities
- The capabilities of our customer analytics
- And more!
To watch the videos click the below button:
SilverBlaze’s customer portal is the only self-service portal designed exclusively for utilities, making it the best choice for private, public, or municipal utility providers. Offering exceptional customization, security, and value, our portal is easily integrated with your existing systems and can be quickly deployed to increase customer engagement.