With CS Week just around the corner, the SilverBlaze team is excited to celebrate its 20th anniversary of being in business at the world-renowned utility industry event.
Set to be held at the Phoenix Convention Center in Arizona from April 8-12, SilverBlaze will be attending the event exactly 20 years after the company was first founded. We are looking forward to catching up with existing partners, as well as showcasing our innovative customer portal solution to other industry experts attending the event.
The theme of this year’s CS Week is set to be around the proliferation of mobile technology. While these devices are often associated with the “death of conversation”, they are also empowering utility providers to improve engagement with their customers.
In the CS Week 2019 program, Rod Litke, CEO of CS Week, wrote: “Cell phones and particularly smart phones have changed utility operations and company engagement with customers more than any other technology.
“They drive consumer self-sufficiency, allow engagement in ways never imagined even 10 years ago and reduce the cost of doing business. Their ubiquitous presence though begs balance: the negatives, as told by Jenkins, can be squared with the positives these devices have ushered in.”
What is CS Week?
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.
More than 2,000 utility professionals and industry partners attend the annual event, from municipal to investor-owned corporations of all sizes.
The event is an excellent learning opportunity, with a variation of workshops and networking opportunities in support of the utility customer experience lifecycle. Including analytics, billing and payments, contact center, credit and collections, digital customer engagement, field services, and strategies and management.
More than 160 exhibitors and consultants will attend the event, bringing together expert customer service and IT knowledge that can specifically be applied to the utility industry. If your utility company wants to learn about the latest technologies and services transforming the sector, CS Week is the place to be.
Are you planning on attending the event? It would be great to meet you there and learn more about the challenges facing your utility company.
We will be showcasing our award-winning customer engagement platform designed specifically to meet the needs of utility providers. The SilverBlaze Customer Portal is easy to install and integrate with back-end systems, and provides high value data and information to utility customers across any device.
Through our Customer Portal, we help utility providers to revolutionize their customer experience and ensure their customers are left highly satisfied.
David Harty, Director of Sales and Marketing at SilverBlaze, said: “CS Week was a great success for us here at SilverBlaze in 2018. Not only are we looking forward to catching up with our existing partners, we are also excited to showcase our innovative platform and its new features to everyone else attending the event.”
Just like last year, SilverBlaze will also be giving away a TV at CS Week to one lucky winner. Those in attendance at the show will have a chance of winning, so pop by our booth #1139 for more information.
SilverBlaze will be at Exhibit Hall C, Booth 1139 at the Phoenix Convention Center, we look forward to seeing you there!
CS Week April 8-12, 2019
Phoenix Convention Center, Arizona
Looking for more information about CS Week and what SilverBlaze will be doing at the event? Contact us today to find out more.
SilverBlaze Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.
Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients SilverBlaze has helped succeed.