Richmond Hill, ON – Silverblaze Solutions is excited to announce that the City of Kings Mountain has launched their new mobile app, KMpay. The new app compliments the City’s suite of customer engagement tools to support their customers in viewing bills, making payments, and managing accounts. KMpay is available for download now on the Google Play Store and the Apple App Store.
The utilities team at Kings Mountain faces a unique challenge of balancing service delivery of electric, water, sewer, and natural gas to residential, commercial, and industrial customers. KMPay allows Kings Mountain’s diverse range of customers to submit payments, access billing information, and manage their utility accounts more conveniently. The mobile app connects directly with existing utility systems like CIS, portal, and payment platforms, so customers can feel confident that their information is accurate and secure.
“The City of Kings Mountain’s collaboration with Silverblaze centers on a shared commitment to enhancing the customer experience,” said Jean Wyte, Customer Service Manager of the City of Kings Mountain. “Together, we are focused on improving our customers’ self-service account capabilities with tools and technologies that enable them to manage and make informed decisions about their utility services.”
“We’re excited to support the customer engagement goals of the City of Kings Mountain,” said Doug Lee, Executive Vice President at Silverblaze. “Many of the services that we use daily are through an app, so KMpay brings a level of convenience to customers that every utility should strive for.”
KMpay is the latest addition to the City of Kings Mountain’s solutions from Harris Utilities. Kings Mountain also uses NorthStar Utilities Solutions’ CIS and Billing software for seamless account management. Silverblaze is proud to deliver this latest solution with partners at NorthStar to deliver effective and engaging customer service experiences that meet the unique needs of the City of Kings Mountain.
Download KMpay now on Google Play and the Apple App Store!
About Silverblaze Solutions
Silverblaze Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, Silverblaze provides utilities with fully integrated, value-focused, and highly customizable web self-service portal and smart forms software.
For over 25 years, Silverblaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients Silverblaze has helped succeed.
For media inquiries please contact Paula Rodrigo, Marketing Specialist at prodrigo@silverblaze.com.
About NorthStar Utilities Solutions
NorthStar combines modern cloud performance with the reliability utilities have trusted for 50 years. Offering customer information & billing systems, customer engagement solutions, mobile workforce management and more, NorthStar proudly serves over 200 diverse utility providers and municipalities across North America and the Caribbean. As the original business unit of Harris Computer systems, a division of Constellation Software (CSI), NorthStar stands as a testament to enduring innovation and strategic excellence; with a team dedicated to providing solutions that empower communities. We’re transforming customer service excellence for utilities with intuitive tools that simplify tasks and empower users. To learn more about NorthStar’s comprehensive suite of industry-specific solutions, please visit www.northstarutilities.com.
