Richmond Hill, ON – silverblaze Solutions is proud to nominate the City of Provo 311 Customer Service Department for Utility2030’s Women who SPARK Business Transformation award. This nomination acknowledges them as leaders in the utility space, who steer holistic, transformative changes within their organization. The Business Transformation Award recognizes female professionals—from utility and vendor companies—for their contributions to mentorship, innovative solutions, and business transformation.
For the women leading Provo 311’s Customer Service Department, business transformation means bringing operations and customer-facing departments together. At the head of the Customer Service department sits Amanda Ercanbrack, Director of Customer Services, Britny Densley, Call Centre Manager, and Annalee Larsen, Billing Manager. Their department is key to the City of Provo’s “OneProvo” initiative, as they serve as the main point of contact for residents. By managing essential interactions efficiently, Provo 311 Customer Service supports various departments, streamlines processes, boosting the overall efficiency of city operations and providing exceptional care to their community.
The silverblaze team sat down with Amanda, Britny, and Annalee to speak about their work at City of Provo, and what a Women Who SPARK nomination means to them.
“It’s a validation of the hard work and passion we bring to our roles, and it motivates us to keep pushing the boundaries in the utilities space, as well as governmental bureaucracy in general,” they said. “Our customers should never know the amount of work it takes to provide a single bill for services from two very different departments – and silverblaze helps us accomplish this.”
Read the full interview now to learn more about how Amanda, Britny, and Annalee successfully integrated multiple utility departments into one billing and customer account platform.
About silverblaze Solutions
silverblaze Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, silverblaze provides utilities with fully integrated, value-focused, and highly customizable web self-service portal and smart forms software.
Over the past 25 years, silverblaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients silverblaze has helped succeed.For media inquiries please contact Paula Rodrigo, Marketing Specialist at prodrigo@silverblaze.com.
