From the decline in paper billing to the rise of smart technology, the connected universe is evolving and with it comes the evolution of customer service.
Customers of utility providers are now tech-savvy, and the Internet of Things is a major part of the everyday person’s homelife. From smart light bulbs, to smart home heating and utility tracking, customers are increasingly connected to their utilities.
Deloitte’s Global Mobile Consumer Survey reads: “The connected universe continues to evolve with the smartphone in its center."
"More than ever, consumer habits and telecom trends are in focus and poised to fuel the growth, with 5G on the horizon, and many Internet of Things (IoT) applications in development.”
The SilverBlaze Customer Portal focuses on customer engagement by offering a seamless mobile access to customer utility accounts. The easy-to-navigate, fully-functional mobile interface allows customers to quickly view their bills, track their usage data, and make payments when it’s convenient for them.
The Customer Portal offers your clients all the tools they need to manage their accounts 24 hours a day, 7 days a week, from whichever device suits them best.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Traditionally, utility providers have been reluctant to change the way they internally operate and how they interact with consumers. Utility providers not only face direct competitors within their respective markets, but indirect as well – whether that be in the same competitive landscape or not.