Focus on customer engagement by offering seamless mobile access to customer utility accounts with the SilverBlaze Customer Portal. Featuring an easy-to-navigate, fully-functional mobile interface, the SilverBlaze Customer Portal provides mobile access to a customer’s utility account, displays chart usage data, and allows customers to pay their bills directly from their smartphones or tablets.
Hand-in-hand with mobile access, utilities can provide their customers with important information instantly via push notifications. These notifications can inform customers when their paperless bill is available, of upcoming planned outages, usage updates, and more—something they’ll really appreciate.
By keeping customers up-to-date on pertinent information, overall customer satisfaction increases. The SilverBlaze Customer Portal push notifications allow utility providers to instantly notify their customers if they are exceeding their usage goals on a daily, weekly, or monthly basis. These notifications create more customer engagement.
Rather than getting one paper bill a month, the customer feels more engaged, and the utility is providing a well-rounded customer experience. When customers are informed every step of the way, utility providers can ensure customers are making smarter decisions—helping everyone meet their conservation and demand management goals.
Notifications and alerts are a key component to digital customer service, creating more positive and timely contact with utility customers.
To experience the SilverBlaze Customer Portal, from both an end-user perspective and as a utility company administrator - request a personalized demo today.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Traditionally, utility providers have been reluctant to change the way they internally operate and how they interact with consumers. Utility providers not only face direct competitors within their respective markets, but indirect as well – whether that be in the same competitive landscape or not.