Smart metering is a method of measuring and communicating a customer’s utility usage through an advanced metering infrastructure in order to help them better understand their consumption. With a smart meter, a customer’s utility usage can be accurately logged and reported back to their utility provider on a daily basis.
Smart metering does away with estimated readings, meaning you’ll only ever be charged for what you consume during your billing period. This level of accuracy helps customers make more informed decisions about how they use their utilities. By offering access to detailed, easy-to-understand data that provides insight into water, electricity, gas, and other utility usage patterns, customers can visually chart how much they consume, adjust their usage, save money, and reduce their footprint.
Smart metering also allows customers to sign up for predicted billing and receive automated notifications if they are experiencing high usage. This is especially useful if a customer is nearing their allocated monthly usage amounts, as it allows them to quickly make adjustments to avoid additional costs while also feeling more in control of their utility usage.
At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with the SilverBlaze Customer Portal our customers get so much more. We are very pleased with the SilverBlaze Customer Portal and its continuing development.
The SilverBlaze Smart Metering module also allows utility companies to notify customers should high usage occur. For example, if a customer is nearing a monthly allocated usage amount, they can be sent an automatic push notification. From here, they can make adjustments in order to avoid additional costs, ensuring they feel in control of their usage.
With SilverBlaze Smart Metering, customers can also compare and contrast the prices of different billing plans based on their usage. With the price plan comparison tool, customers can choose the appropriate utility plan or package based on their specific needs.
The ‘Smart home’ trend is an integral part of the on-demand economy; putting data, monitoring, and management in the hands of consumers. As Utility customers experience the benefits of features such as consumption monitoring, their relationship strengthens with their respective provider.
SilverBlaze is highly focused on helping utility companies deliver a customer-centric experience that consumers love to use.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
The customer experience is becoming increasingly important in all industries, and utility providers now have a range of reasons for wanting to better engage their customers and offer superior customer service.
In fact, a recent study from Deloitte predicts that utility providers will...