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Support

Software Maintenance and Support

Customers receive the first year of software maintenance and support as part of our license pricing for SilverBlaze Portal solutions.

Annual software renewals—for continued software maintenance and support—start after the first year license. The annual software renewal program provides product maintenance agreements, which include:

  • Product fix packs
  • Product enhancements
  • New versions and releases
  • Manuals and announcements
For your convenience, you can contact our support desk, Monday – Friday, 9:00am – 6:00pm, at 1-866-305-1911. If you would prefer to e-mail your question, please contact us.
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My Account and Add-on Modules
Smart Forms & Workflow

Services

Our utility customers have access to the following consulting services for SilverBlaze projects:

Project Management – Our AGILE certified senior consultants work with your utility to manage and deliver web self-service and workflow solutions to your customers on time and on budget.

Solution Architects – Using an iterative approach, our experts collaborate with your utility to tailor the SilverBlaze portal solution to perfectly suit your unique needs.

Application Development – With a focus on collaboration, our customers work with our highly trained and experienced staff to extend product functionality according to their specific requirements. 

Training  Fast track your employees’ self-sufficiency with hands-on, on-site or web training sessions that focus on how to manage and support SilverBlaze implementations.

Form Architects  Working with the SilverBlaze Form Creator, we can design completely customized smart forms that your customers and staff will truly appreciate. Once implemented, these forms streamline the process of gathering information and completing routine requests.

To learn more about how we can help your utility achieve its objectives with our SilverBlaze portal software and services get in touch today!

Contact Us

 

Danville Case Study

Featured Case Study

Multiple Utility Applications One Powerful Portal

Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.

Learn how the SilverBlaze Customer Portal addressed Danville’s requirements, and delivered a robust and engaging platform capable of integrating multiple utility applications into a single elegant solution.

Download More Resources

How to Improve Utility First-Time Fix Rates to Drive Customer Satisfaction

Companies operating in the utility industry face challenges on a wide range of fronts. Customer service and the customer experience (CX) has rapidly moved to the top of that list, with today’s customers demanding more from their utility providers than they have ever before, in large part due to...

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SilverBlaze Utility Solutions

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