Dan is the President and a founding partner at SilverBlaze, a fast-growing company in Toronto with clients in the United States, the Caribbean and Canada. Dan oversees the strategic direction of SilverBlaze focusing on establishing SilverBlaze as a leader, with solid financials and a strategic plan for continued growth.
As Director of Customer Portal Technologies, Dan oversees the Customer Portal team. Dan and his team focus on providing outstanding customer service and developing innovative solutions for utilities across the United States, Canada and the Caribbean.
With over 20 years of experience in web technologies and dozens of successful project implementations under his belt, Dan has a passion for building elegantly simple user experiences for complex technology solutions.
David leads the sales and marketing team, providing strategic management for SilverBlaze business development initiatives. He is responsible for all aspects of domestic and international sales of SilverBlaze software products and services and leads efforts to establish outstanding client and partner relationships. David provides key inputs into our digital market strategy and product-line management programs, working to expand SilverBlaze relationships in North America and the Caribbean.
Previous to his role as a founding partner of SilverBlaze, David achieved success leading sales and marketing teams for various IT consulting companies, with a focus on creating innovative programs to improve client relationships, and expanding business through industry alliances.
David has a Bachelor of Communications degree from Boston University.
Neil leads the SilverBlaze Smart Forms practice for SilverBlaze. He is responsible for the Smart Forms strategic direction, innovation and customer satisfaction. As one of the founding partners of SilverBlaze, he provides leadership and management for company initiatives.
Neil has over 25 years of experience in software development and project management. He has provided exceptional solutions for multiple industries including finance, insurance, property management, government and utility providers. In 2000, Neil lead the team that envisioned the dynamic Smart Forms and workflow platform for the SilverBlaze Customer Portal.
Neil graduated from the Information Processing program at John Abbot College in Montreal, Quebec.
Betty oversees the Finance, Administration and Human Resources functions for SilverBlaze.
Betty has more than 25 years of diverse experience and has held a variety of finance, administrative, management and training roles before joining SilverBlaze. She has consulted for various law firms in Toronto using her expertise in IT administration and education in the legal field. Before that, she was Systems Administrator and In-house Trainer for a mid-sized Toronto law firm. Her diverse experience allows her to engage her various skills in project management, marketing communications and event management for the organization.
The best way to experience the SilverBlaze Customer Portal is with a personalized demo. Our team will walk you through the SilverBlaze solution, so you can see first-hand the comprehensive features, and the attractive, easy-to-use design.
Your demo will include viewing features such as bill presentment, bill payment, payment alerts, Smart metering activity, time of use stats, and more. We look forward to showing you the SilverBlaze Customer Portal and answering your questions.
Due to the evolution of technology, customers across every single industry now want instant and seamless issue resolution. Friction in the customer support journey can significantly affect a utility provider’s satisfaction levels, and ultimately results in a below-par customer experience (CX).