The Role of AI vs. ML in Utilities for Customer Engagement
Artificial Intelligence (AI) is quickly becoming a hot topic, reshaping industries worldwide—including the utilities sector. AI is a popular buzzword today. However, it is important to know the difference between AI and machine learning (ML). This distinction matters, especially for improving customer engagement. Some utility providers may already use machine learning in their work. They […]
Essential Customer Engagement Metrics for Utility Software Solutions
Customer engagement is vital for utility companies, reflecting how effectively these companies connect with their customers. In the context of utility software solutions, customer engagement metrics play a crucial role in helping organizations understand their interactions with customers through digital platforms. Tracking these metrics is essential for improving service delivery and building long-term relationships with […]
Developing an Effective Customer Engagement Strategy for Utility Software
Customer engagement is critical for any business, but it’s especially important for utility companies. Utility services are essential, and customers expect smooth interactions and reliable support. An effective customer engagement strategy helps meet these expectations, creating a strong relationship between the utility provider and the customer. This guide explains how to build a customer engagement […]
Key Financial Performance Indicators for Utility Customer Engagement Solutions
Financial key performance indicators (KPIs) are essential for any business, including utility companies. These indicators help measure financial health and guide decision-making. In the utility industry, strong customer engagement is a major factor in financial success, as satisfied customers are more likely to pay on time and stay loyal. For utility companies, tracking financial KPIs […]
From New Challenges to Award Nominations: Provo 311 Customer Service Pushing Innovation to Best Support Their Community
Learn about the women at the helm of City of Provo’s Customer Service department, whose transformative approach led to a nomination for Utility2030’s Women Who SPARK Award in Business Transformation. SHARE THIS ARTICLE The Silverblaze team sat down with our partners, the City of Provo 311 Customer Service department to discuss the transformative ways they […]
Streamlining Utility Account Management for Better Service
Utility account management involves handling utility consumer tasks related to services such as electricity, water, and gas. This includes activities like billing, processing payments, and managing service requests. Proper management of these accounts is crucial for ensuring that customers have a smooth experience and their needs are met promptly. Handling utility accounts can be complex, […]
How to Measure Customer Engagement in the Utility Sector
Effective customer engagement is essential for building trust and loyalty in the utility sector. It refers to how actively customers interact with their utility providers, such as electricity, water, or gas companies. Measuring this engagement is essential because it helps companies understand customer satisfaction, improve services, and build stronger relationships. Engagement can be seen in […]
Strategies to Increase Efficiency with Utility Customer Engagement Solutions
Imagine a scenario: you come home after a long day, only to find your lights out. You call your utility company to report the outage, but after holding for what feels like forever, you finally reach a representative. The process of resolving the issue takes even longer, leaving you feeling frustrated and helpless. This situation, […]
How to Increase Customer Engagement in the Utility Sector
In today’s competitive utility landscape, happy customers are a goldmine. Customers who are engaged are more likely to remain loyal, join energy-saving programs, and make timely payments. But how can you foster these strong relationships? The first step is understanding your customers, not all customers are created equal. Some might prefer phone calls, while others […]
