Introducing the New silverblaze: A Fresh Look and Enhanced User Experience

May 10, 2023


silverblaze Solutions, a leading software innovation, development, and consulting firm, has recently launched its new website and brand. The company has been empowering utility companies in the United States, Canada, and the Caribbean for over 20 years, providing them with value-focused, highly-customizable web self-service portal and smart forms software. As a leader in customer engagement and collaboration, silverblaze specializes in providing self-service portal and intelligent form software to electric, water, gas, telecom, and multi-service utility companies.

Recently, silverblaze acquired new solutions from Aclara Technologies to enable a new generation of customer engagement. The Adaptive Consumer Engagement (ACE) Self-Service and Behavioral Change platform paired with Home Energy and/or Home Water Reports (HERs/HWRs) will enable silverblaze to provide even more comprehensive software solutions to utility companies.

The ACE Self-Service and Behavioral Change platform was designed to encourage customers to engage with their utility company, educate them on their consumption patterns, identify ways to save via insightful analytics, and empower them to make behavioral changes. This platform is fully customizable and integrates with a utility’s billing system, allowing customers to view their usage, receive alerts, make payments, and access other information about their account. The Behavioral Change platform leverages behavioral science and machine learning to provide personalized recommendations to customers on how they can reduce their energy and water consumption.

Home Energy and/or Home Water Reports provide customers with detailed information about their energy and/or water usage and costs, as well as personalized recommendations on how they can reduce their consumption.  By providing customers with more detailed and actionable information about their usage, utility companies can help their customers make more informed decisions.

ACE expands the capabilities of the award winning silverblaze Customer Portal and Smart Forms and Workflows platform. These products can work independently or in concert with one another to make it even easier to serve your customers. Add-on modules are also available such as Smart Meter, Commercial & Industrial Demand, and Outage Management.

The silverblaze Customer Portal enables customer engagement through self-service web portals that connect customers with utility providers on any device. Intuitive and feature-rich, the silverblaze Customer Portal integrates with any CIS, billing, and Smart Meter platform. silverblaze provides customers a central hub with the self-help tools they need to manage their own accounts. From here, they can receive paperless bills, make payments, and view their consumption patterns and history. It also allows you to send out push notifications regarding payments, service outages, and usage. Completely functional directly out of the box, silverblaze streamlines your utility processes, reduces costs, extends your service to a 24/7 model, and increases customer satisfaction.

The silverblaze Smart Forms & Workflow enterprise framework fully automates document-heavy business workflow processes. Seamlessly integrating with internal systems, smart forms provide a powerful platform for smart web forms to intelligently route information. With silverblaze Smart Forms, you can automate commonly used customer forms, including pre-authorized payments, move-out notifications, outage reporting, and more. Each form is totally customizable, allowing you to tailor them to your customers or organization’s unique needs—resulting in unparalleled levels of customer satisfaction.

silverblaze’s new website and brand have been designed to represent the critical concepts of conservation and sustainability, which are central to the company’s mission. The company’s logo was meaningfully developed to represent these values. As a leader in customer engagement and collaboration, silverblaze continues to innovate and develop new solutions to help utility companies empower their customers and provide for a sustainable future.

Request your demo today and see firsthand the comprehensive features that can help your utility company become the leading provider in your area.

It’s time to stop worrying about all the issues that come with low customer engagement, and instead, transform your operations to become the leading utility company in your area.

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