Ensure your customer service department has the tools in place to improve customer engagement, service fulfillment and overall satisfaction with SilverBlaze Smart Forms. SilverBlaze Smart Forms provide public, private, and municipal utilities with intelligent customer forms that can be accessed 24/7 to automatically route requests and information to the right people in your organization.
By automating these processes and workflows, staff productivity will increase, the strain on customer service to manage requests and issues is minimized, and the customer experience improves dramatically. With SilverBlaze Smart Forms, customers have a way to send utility providers essential information, allowing customer service departments to quickly and easily address their needs. Digital forms allow customers to conveniently relay their questions and concerns on any device.
Examples of SilverBlaze Smart Forms for Customer Service:
SilverBlaze Smart Forms are the Smart Choice
By implementing SilverBlaze Smart Forms, utilities can reduce the amount of time it takes to fulfil customer requests. More importantly, they are able to eliminate the risk of human error through the complete digital automation of processes. And throughout every step, high levels of security ensure sensitive information is properly stored and only accessible with the proper clearance.
Re-imagine Customer Service with SilverBlaze Smart Forms
With our workflow solution, customer service teams are able to better manage their time and resources, so less time will be spent searching for wayward paper forms or correcting human errors. Instead, your utility customer service department can focus on delivering a superior service experience every time a customer contacts you off-line and online.
Discover why SilverBlaze Smart Forms are a complete game-changer for utilities!
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Did you know that according to a study from Adobe and Forrester Consulting, customer-focused companies increase their revenue 1.4 times faster than non-customer-focused companies?
In fact, even utility providers who traditionally have no market competition can still boost their profitability by...