Implementation of the SilverBlaze Customer Portal - CIS and ERP Integrations
Connect any CIS, billing, AMI/MDM, eBilling repository, online payment service and OMS with the SilverBlaze Customer Portal— the web self-service portal solution for customer engagement. By providing the tools to connect to any system in your organization, our web portal helps utility customers conveniently access their account information from both mobile and desktop devices.
Simplifying the Integration Process
The SilverBlaze Customer Portal is designed to provide a quick and convenient integration progress. This is because SilverBlaze has deep roots in system integration and harmonizing disparate technologies.
Over the years we have developed a series of integration engines that make it easy for us to plugin to many types of systems and technologies.
These integration engines are at the heart of our portal—ensuring that your software solutions will always complement one another.
SilverBlaze Takes Care of Integration for You
When you choose the SilverBlaze Customer Portal, SilverBlaze will setup and configure your integration engines depending on what you want to show on your customer
The following integration engines are available for SilverBlaze customers:
- CIS / Billing system integration
- AMI / MDM integration
- eBilling Repository integration
- Online Payment service integration
- OMS integration
Implementation of SilverBlaze Smart Forms and Workflows
Web forms built with SilverBlaze are designed with end users in mind—intuitively designed for ease of use, and to easily integrate with your existing systems. Once integrated, SilverBlaze Smart Forms provide customers with the tools they need to quickly and conveniently connect with their utility provider—making it easier than ever to complete service requests, bill payments, account updates, and more.
Form integration: Ensuring Your Data is Working for You
SilverBlaze Smart Forms are designed to work in concert with the data your customers provide. Rather than requiring users to enter information free-form, smart forms can simplify the process by leveraging your organization’s information—improving both the customer and the employee experience. A few common examples of integration in forms include:
- Address lookups
- Field lists (Selects/Searches/Type ahead).
- Validations based
uponyour organizationsdata and rules.
- Web Service calls for field values and validations.
Processing Integration: Connecting Disparate Systems SilverBlaze Smart Forms
When you choose a new solution, it’s important that it works seamlessly with your current software. SilverBlaze brings together disparate software solutions, ensuring harmony when systems across your utility interact with one another. A few practical examples of processing integration in action include:
- Calling Web Services
- Producing data, for consumption by other systems.
- Generating PDF versions of the forms for consumption by a document management system
Are you interested in learning more about how SilverBlaze integrates our self-service portal with your existing systems? Schedule your free consultation today!