The utility industry has changed dramatically across the last decade and is still set to change moving forward, with the significance of providing great customer service, to the decline in paper billing to the rise of smart technology.
Change has come to the utility industry, so how can you keep your multi-utility up to date?
Our SilverBlaze Customer Portal has been used by multi-utilities for almost 20 years and has been developed to create a perfect customer service and engagement solution for multi-utility companies.
We have extensive experience dealing in the telecom industry which has allowed us to craft our SilverBlaze Customer Portal to work seamlessly with your systems and for your customers.
Developing our experience in the multi-utility industry we have been able to tailor the customer portal over the last couple of decades to suit your needs, processes and requirements to make the best and most customer centric portal we can.
When you implement the SilverBlaze Customer Portal you will experience a 21st century approach to both the way your utility operates and how your customers interact with you.
Danville Utilities provides a variety of services including electric, natural gas, and water to over 48,000 residences and businesses in a 500-square mile service area. Providing a wide range of services presented Danville Utilities with a complex challenge.
Learn how the SilverBlaze Customer Portal addressed Danville’s
Traditionally, utility providers have been reluctant to change the way they internally operate and how they interact with consumers. Utility providers not only face direct competitors within their respective markets, but indirect as well – whether that be in the same competitive landscape or not.